https://community.blueprism.com/t5/Product-Forum/Excel-365/m-p/49300#M4729 I am using Excel VBO to open Excel 365. Sometimes it opens fine but other times, it just times out. I am wondering why this is happening. Is it due to the memory issues for Excel application or do we need to update the VBO to wait longer? Fri, 28 Dec 2018 02:17:00 GMT gouthamedara 2018-12-28T02:17:00Z https://community.blueprism.com/t5/Product-Forum/Excel-365/m-p/49300#M4729 I am using Excel VBO to open Excel 365. Sometimes it opens fine but other times, it just times out. I am wondering why this is happening. Is it due to the memory issues for Excel application or do we need to update the VBO to wait longer? Fri, 28 Dec 2018 02:17:00 GMT https://community.blueprism.com/t5/Product-Forum/Excel-365/m-p/49300#M4729 gouthamedara 2018-12-28T02:17:00Z https://community.blueprism.com/t5/Product-Forum/Excel-365/m-p/49301#M4730 Have you ever witnessed this happening on a local machine or have you only seen the issue when running on a VM? I ask this because it's going to be hard to suggest a fix for the issue unless someone has already run into that specific problem. Do you have any info on whether the event logs show anything or the errors that show up in the session logs? The first thing I would try if I can't find any info from the logs is to put retry logic around that part of the process. If it is timing out, then it hopefully throws an error that you can catch and retry. I'd be curious if on the 2nd or 3rd attempt whether it succeeds OR whether it fails multiple times in a row any time that it fails once. Does that make sense? Also, when you say that you use the Excel VBO to open Excel 365, are you referring to Create Instance, Open Workbook, or something like that? If you're doing 'Open Workbook' without 'Create Instance', try using 'Create Instance' first and then use 'Open Workbook'. Maybe Excel is having difficulty opening the file. Respectfully, Dave Fri, 28 Dec 2018 07:18:00 GMT https://community.blueprism.com/t5/Product-Forum/Excel-365/m-p/49301#M4730 david.l.morris 2018-12-28T07:18:00Z https://community.blueprism.com/t5/Product-Forum/Excel-365/m-p/49302#M4731 Check if there are any excel instances already running. Fri, 18 Jan 2019 11:39:00 GMT https://community.blueprism.com/t5/Product-Forum/Excel-365/m-p/49302#M4731 Niteesh_ReddyBo 2019-01-18T11:39:00Z