topic Not Receiving License For Learning Edition in Product Forum

Not Receiving License For Learning Edition

WilliamBowling — Tue, 28 Dec 2021 05:53:44 GMT

Hi Everyone!

I hope all is well. After downloading the Blue Prism Learning Edition, I am unable to receive a license. I keep checking my email, both inbox and spam, and I do not have it. I have also checked forums, and saw that a common response from the Blue Prism Team was to request a license from the Digital Exchange. I do not see an option to do that. This is my first time downloading the Learning Version, as well as the first time trying to request a license.

Help would be greatly appreciated.

Re: Not Receiving License For Learning Edition

expertcr — Tue, 28 Dec 2021 17:01:05 GMT

Please get in touch with our support team to fix your issue with the license request.

Re: Not Receiving License For Learning Edition

RuthFrancis — Mon, 24 Jan 2022 15:27:32 GMT

Hi William,

The trial licenses are generated via digital worker so the time it takes to send out can vary but generally within 10 minutes. If you aren't seeing the license in your inbox or spam folder within 24 hours, please whitelist the email coedigital.worker@blueprism.com and request the license again. You can also reach out to support at DXSupport@blueprism.com and they can assist.