topic Problem with Chrome extension in Product Forum

Problem with Chrome extension

AlanLampert2 — Wed, 19 May 2021 14:48:08 GMT

Hi, I have a problem with Chrome extension, when i run the process from control room sometimes, i get the error:
The browser extension was not detected, please check that it has been installed and enabled.
This is fixed when I reboot the agent, or when i reinstall the plugin, but after 2 or 3 times that run perfectly, bum, same error again!

I have already try to close first and kill the process after, check the fixed port, incognito mode, detach the window when it closes,.

I use Blue Prism 6.10.1, and I am making an upgrade from an object for W10 that is working fine in windows 7 with the previous Blue Prism. Thanks!

Re: Problem with Chrome extension

AlanLampert2 — Wed, 19 May 2021 15:56:19 GMT

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Re: Problem with Chrome extension

Johanne_U_Overa — Tue, 15 Jun 2021 12:31:46 GMT

Hi! I have the exact same issue, did you find any solution for this?? I am using Blue Prism 6.10.1, and same extention.

Re: Problem with Chrome extension

AlanLampert2 — Tue, 15 Jun 2021 12:51:27 GMT

Hi Johanne, I don´t know your situation, but in my case the problem was the POP3/SMTP object that I use after chrome, when I close it until after sending the mail, the problem was fixed. Other solution is to reboot the pc or the agent, to clear the ports.

Re: Problem with Chrome extension

Johanne_U_Overa — Tue, 15 Jun 2021 14:12:44 GMT

Thank you!
Reboot worked.
(I was using "Terminate", and that caused the problem.)

Re: Problem with Chrome extension

bbobo — Wed, 22 Dec 2021 15:15:14 GMT

Hi @AlanLampert2 and @Johanne_U_Overa - sorry to comment on an old thread but I am also running into this issue on 6.10.1. I have tried a few different things with no success.

@Johanne_U_Overa Did you fix the issue by removing the "terminate" action from your process? Are you closing the browser by using the "exit" button?

@AlanLampert2 Can you explain what you did to close the POP3/SMTP object?

Thanks in advance for any help!

Re: Problem with Chrome extension

henrynli — Thu, 23 Dec 2021 06:06:51 GMT

Please take a look at this KB article we published recently, perhaps some suggestions there can help:

https://portal.blueprism.com/customer-support/support-center#/path/Automation-Design/Application-Integration/Browser/1709533462/What-are-the-key-considerations-when-working-with-Modern-Browser-automations.htm

Henry