topic Re: "Export training data"-Button not working/No Training Data available in Product Forum

"Export training data"-Button not working/No Training Data available

AndreKöpplin — Tue, 16 Nov 2021 09:26:58 GMT

Dear Decipher and Blue Prism Users

We started our Decipher journey last week and it come in my mind, how to move our Training Data from the Development Environment to the next Environment.

We wanted to test to export the Training Data, but if we are clicking the "Export training data"-Button nothing happens.

My Questions are:

How I can identify that Training Data are available in Decipher?
What we have to do, so that Training Data will be available for Export?

Thanks and best regards

Andre

Re: "Export training data"-Button not working/No Training Data available

Ben.Lyons1 — Tue, 16 Nov 2021 10:51:29 GMT

Hi Andre,

That's very strange. The training data is stored in the database table called "RegionTemplate", if it's populated, you should be able to export your training data.

Have any permissions been updated?

Thanks

Re: "Export training data"-Button not working/No Training Data available

AndreKöpplin — Wed, 17 Nov 2021 07:05:48 GMT

Hello Ben

Thanks for your Answer. We checked the database table called "RegionTemplate" and there're data stored. Unfortunately, we don’t get the training data exported as file. Do you have any proposal, what else could be the cause of our problem?

Best regards
Andre

Re: "Export training data"-Button not working/No Training Data available

Ben.Lyons1 — Wed, 17 Nov 2021 07:59:24 GMT

Hi Andre,

I've never seen it before, but I can only think it might be to do with either the Decipher permissions or database permissions.

I recommend raising a support ticket so we can investigate further.

Thanks

Ben

Re: "Export training data"-Button not working/No Training Data available

mohammedareebdps — Wed, 17 Nov 2021 12:57:29 GMT

Hi Andre,

I had this problem as well. What worked for me was pressing Ctrl+F5 on the Export Training Data page and then pressing export.

Re: "Export training data"-Button not working/No Training Data available

AndreKöpplin — Wed, 17 Nov 2021 13:02:57 GMT

Hello Ben, hello Mohammed

Thanks for your help.

Our internal BP Team found the problem and it is working now.

Best regards
Andre