topic RE: Unable to access Interact website in Product Forum

Unable to access Interact website

Tejaskumar_Darji — Tue, 14 Jun 2022 17:07:00 GMT

Hello team,

After logging into the hub with an admin account not able to see the Interact option to access the Interact website.

I see only Hub while the guide states we should see the Interact option as well.

Any idea how to enable the Interact here so we can access the website and submit the form.

Current:

Expected:

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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RE: Unable to access Interact website

shashank.kumar280 — Wed, 15 Jun 2022 04:42:00 GMT

Hi Tejas,

Is Interact already installed? There's a installation video at this link https://bpdocs.blueprism.com/video/install-interact.htm

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Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
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RE: Unable to access Interact website

Tejaskumar_Darji — Wed, 15 Jun 2022 12:22:00 GMT

Yes, Shashank Interact is installed and we have created a test form as well.

Now looking to access the Interact website so we can submit the form and see the next steps of integration with BP.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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RE: Unable to access Interact website

zdenek.kabatek — Wed, 15 Jun 2022 12:28:00 GMT

Hi, Tejas,

even though you write that you created a test form was it in the same instance? Assuming you installed plugins (ALM and Interact) within Hub, right?

Have you tried restarting the server where it runs?

Can you check the logs?

Regards

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: Unable to access Interact website

joefarr — Wed, 15 Jun 2022 12:35:00 GMT

Hi Tejaskumar

Is the user account set up with the correct permissions? You need to select Interact to see the tile.

Cheers

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Joe Farr
Product Consultant
Blue Prism Limited
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RE: Unable to access Interact website

Tejaskumar_Darji — Wed, 15 Jun 2022 13:36:00 GMT

Thanks for your response.

Yes, I can see all 4 checkboxes ticked in the hub but they seem to be hidden.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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RE: Unable to access Interact website

Tejaskumar_Darji — Thu, 23 Jun 2022 16:57:00 GMT

Hello team,

To ensure we did the installation the right way we reinstalled the installers and followed the steps again in case we missed anything.

We are able to see the Interact Tile now but stuck now on the next step to set up Service Account.

Expected;

Current:

Also when we click on the Interact tile the page throws the below error.

Any lead to resolving these 2 errors?

Thank you again for your help.

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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RE: Unable to access Interact website

ramprasad.gajula — Thu, 23 Jun 2022 20:35:00 GMT

Hi Tej,
Can you check the link below.
http://portal.blueprism.com/customer-support/support-center#/path/Installation-Platform/Security/Authentication-Server/1672605682/-HUB-How-do-I-fix-ANCM-Out-Of-Process-Startup-Failure-errors-when-I-am-browsing-through-the-Hub-website.htm

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Unable to access Interact website

NileshJadhavBP — Thu, 23 Jun 2022 22:56:00 GMT

Thanks @shashank.kumar280 for sharing video with us.

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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