topic Re: Elements are not identifying or performing actions on Edge browser - BP v6.10.4 in Product Forum

Elements are not identifying or performing actions on Edge browser - BP v6.10.4

VikramBathula — Wed, 29 Jun 2022 07:17:39 GMT

Hi,

We automated one of our client application in Edge Browser using Blue Prism v6.10.4.
We have developed the code using UI mode and Browser mode based on the behavior of the elements/fields on the web application.
While executing the process from control room we are facing below issues.
1. Fields are not able to identify.
2. Even if the fields are identified using dynamic wait , the actions are not performing on the fields (click, dropdowns etc.)
3. Once the fields are identified and for the next validation on the same screen it is not able to identify.

Kindly let me now if any additional inputs are required.

Awaiting for your response.

Thank You,
Vikram B.

Re: Elements are not identifying or performing actions on Edge browser - BP v6.10.4

John__Carter — Wed, 29 Jun 2022 08:05:31 GMT

Hi Vikram - when something works in Studio but not in Control Room these are typical root causes:

The synchronisation logic cannot cope with the higher execution speed of CR. Review use of wait stages and pauses.
The element attributes captured at design time do not match with the application at run time. Review element spying.
The resource used to run the process is somehow different from the one used for development. Check environment.
The user account(s) used to run the process is somehow different from the one used for development. Check authentication.