'Attach' issue regarding Outlook

Erna_GuðlaugGun — Mon, 08 Aug 2022 15:49:32 GMT

Hi,

I have a process that is supposed to open a PDF document and send it to a customer. I am having trouble attaching to the email window and get this error:

"ERROR: Internal : Failed to perform step 1 in Navigate Stage 'Attach' on page 'Click send' - Target application could not be identified"

When I step through the process myself it works. The scheduled run is the problem, many jobs go on error but not all of them.

I am new to BP and would be grateful if someone could help me out.

Here is an example of how the Navigate Stage: Attach is today and how the pop-up email window looks like.

Re: 'Attach' issue regarding Outlook

JacobClary — Tue, 09 Aug 2022 17:22:05 GMT

Hello Erna, I hope you are doing well.

I think since it works in debug mode when you step through the but it does not work in a scheduled run, the problem might be the timing. When running outside of debug mode, the process runs much faster than it will in debug mode.

In this case, I think it would be helpful to add a static wait stage before attempting to attach. If the error is timing, a wait stage should give enough time for the program to appear and attach properly.

I would also make sure to check on the failed scheduled processes that the window title is a match every single time. With the way your process is set up, if the window title doesn't have the exact Invoice window title, it will give this attach error.

I hope this information is helpful.

topic Re: 'Attach' issue regarding Outlook in Product Forum

'Attach' issue regarding Outlook

Re: 'Attach' issue regarding Outlook