topic Re: Logout process often terminates in Product Forum

Logout process often terminates

mariapires — Wed, 02 Mar 2022 15:15:10 GMT

For the past few weeks, sometimes the logout process terminates on our schedules. This happens in different machines and is not continuous.

I already increased the logs and check the event viewer and found nothing unusual. Does anyone had something similar or has any idea what is happening?
Thanks!

Re: Logout process often terminates

Tejaskumar_Darji — Wed, 02 Mar 2022 18:41:22 GMT

Can you enable logs of the logout process for time being and read through logs when it terminates. Logs can help find the root cause of the issue.

Re: Logout process often terminates

mariapires — Thu, 03 Mar 2022 11:34:56 GMT

I already did and it's exactly the same as a "normal" logout process log.

Re: Logout process often terminates

ewilson — Thu, 03 Mar 2022 12:34:59 GMT

Hi @Maria Pires,

Just for clarification, you're talking about a logout process you've defined for an application in Application Modeller, correct? Or are you referring to the process of Login Agent when it logs out of a resource?

Cheers,
Eric

Re: Logout process often terminates

JerinJose — Thu, 03 Mar 2022 12:58:29 GMT

Hi Maria,

do you run this logout process while accessing the RR in RDP? if that is the case, blueprism doesnot consider RDP sessions as a valid logged in session and the logout process will detect the machine as already logged out and will throw error. try running the check login process before logout and see the Boolean output for the state of machine

Re: Logout process often terminates

mariapires — Thu, 03 Mar 2022 13:32:20 GMT

Thanks for your help!

What solve the issue was creating a "TEMP" folder on the C drive. Apparently the process was trying to save logs there and wasn't being able to do it.

Re: Logout process often terminates

JasonAllen1 — Tue, 05 Apr 2022 08:21:08 GMT

Hi Maria

Had this same issue on going for a while, where the resource logger logout process terminates intermittently. Could you explain a little more on how you came to resolve this issue, also where on C drive does the "TEMP" need to be.

Thanks in advance.

Re: Logout process often terminates

Neel1 — Wed, 06 Apr 2022 07:36:35 GMT

Hello @Maria Pires

the temp folder which you created to solve this issue was in C:>Windows. Right? or in any other folder.

Re: Logout process often terminates

mariapires — Thu, 07 Apr 2022 12:44:53 GMT

I just created a folder "TEMP" on the C drive, like this: C:\TEMP and for now seems to be working.