topic Re: BP - Auth Server - Hub in Product Forum

BP - Auth Server - Hub

HowardBlake — Fri, 25 Jun 2021 15:31:17 GMT

I am trying to work out why I am getting the following error in the event viewer of my BP App Server (VM1) when I try and migrate Blue Prism users into Hub (VM2) (using BP v7.0 & Hub v4.3).

"Could not get authentication token for Authentication Server"

I have followed the Authentication Server configuration guide and created a Auth Service Acct, generated the 'secret' and added this service acct detail (inc the Secret) as a Credential in the BP DB.

There is something, however, stopping the 'token' handshake between the BP app server and Auth Server and I cannot figure out what it could be.

Has anyone else come across this error message?

Re: BP - Auth Server - Hub

joefarr — Fri, 02 Jul 2021 12:45:37 GMT

Hi Howard

There could be a number of things here, so I think support@blueprism.com will be your best bet to get this resolved.

Cheers

Re: BP - Auth Server - Hub

HowardBlake — Fri, 02 Jul 2021 15:21:08 GMT

Thanks Joe

I actually managed to resolve the issue. I needed to create a DNS binding to tie the website urls to the Web Server IP

Re: BP - Auth Server - Hub

joefarr — Fri, 02 Jul 2021 16:08:15 GMT

Great work, Howard.

Thanks for coming back and letting us know how you fixed it!