topic Re: Issues Clicking a Save & Close Button in Product Forum

Issues Clicking a Save & Close Button

Griffin-Elis — Thu, 04 Apr 2024 20:40:43 GMT

Hi all,

I am having the following issue with a current process I am working on. The process involves taking a list of new investors, logging on to a webpage, and entering the new investors into the system. I am able to navigate all the menus and buttons except for the last button when I am trying to Save and Close the new investor window.

Below is the application modeller I've used to spy the button and a screenshot of the webpage. Blue Prism is definitely recognizing the button because when I run the process it does not stop on that button, it acts as though it has clicked the button, but I am not seeing that on the web page. I am also able to highlight the button in the process.

Any thoughts on how to resolve this would be greatly appreciated. Thanks!

Re: Issues Clicking a Save & Close Button

EmersonF — Thu, 04 Apr 2024 23:12:18 GMT

Hello @Griffin-Elis What version do you using?
So, If the version is 7.3 try use the automatic mode ou smart mode, but if the version is 6.xx.xx try use the UI mode in this case.
I believe that will work for you.

Re: Issues Clicking a Save & Close Button

LeonardoSQueiroz — Thu, 04 Apr 2024 23:58:30 GMT

Hello Griffin,

I tried to validate whether there is an accessibility command to simulate sending, or as Emerson suggested, try another mapping mode.

Using the printout you are selecting the hyperlink, check if there is a parent element or on the same layer to test the click.

Regards,

Re: Issues Clicking a Save & Close Button

michaeloneil — Fri, 05 Apr 2024 09:02:13 GMT

It looks like the element is spied as a hyperlink, try respying it as a button. If this is not possible then use a navigate stage, add 2 steps, the first is the element and select focus as the action. The second step will be the high level application element, in this case sungard DX, select Global send keys event and add "LEFT" as the mouse button. Hopefully this should resolve the issue

Re: Issues Clicking a Save & Close Button

Griffin-Elis — Mon, 08 Apr 2024 15:51:57 GMT

Hi Emerson,

I am using version 7.1.1. I tried using the UIA Automation mode to spy the button, but am having trouble making the actual button unique. This spying mode is just highlighting the whole window it seems like. Any ideas on how to narrow it down to the specific button? Thanks

Re: Issues Clicking a Save & Close Button

Griffin-Elis — Mon, 08 Apr 2024 15:52:50 GMT

Hi Leonardo,

How would I be able to tell if there is a parent element or another element on the same layer as you are suggesting? Thank you

Re: Issues Clicking a Save & Close Button

Griffin-Elis — Mon, 08 Apr 2024 15:54:12 GMT

Hi Michael,

I tried spying the element as every option, including hyperink and as a button, but still no luck. I also tried using the global send keys method as you described, but again no luck. Any other thoughts on this? Is there a different send keys event besides "LEFT" that I should try? Thank you

Re: Issues Clicking a Save & Close Button

harish.mogulluri — Mon, 08 Apr 2024 16:45:18 GMT

Hi Griffin-Elis,
You can try CSS path or Xpath and see that makes any difference

I would also try using
1) Focus with the existing spied element and global send Key 'Enter' and see that makes any difference
2) Focus + Global Mouse click center

here is the blue prism course for xpath and CSS
https://blue-prism.docebosaas.com/learn/course/16924/play/37103/spying-using-css-selector-and-xpath-basics

Re: Issues Clicking a Save & Close Button

Griffin-Elis — Tue, 09 Apr 2024 17:40:48 GMT

Hi Harish,

Thank you for the information and the course link. I tried using just the CSS path and the Xpath for my element, but still unable to click the button. Is there a way to tell if there are multiple elements stacked on top of each other? Right now, I am thinking it has less to do with identifying the element and more to do with its structure, because I am able to identify and then highlight the element using many of the techniques discussed on this thread, but just not able to get the final click to register.

Thank you!

Re: Issues Clicking a Save & Close Button

Griffin-Elis — Tue, 09 Apr 2024 18:16:19 GMT

Additonally, I tried spying and clicking the Close button and Help button on the same toolbar and had no issues with those. Thanks.

Re: Issues Clicking a Save & Close Button

Griffin-Elis — Tue, 09 Apr 2024 19:57:10 GMT

Also, when looking at the below when comparing the Save and Close button to the close button, I noticed a difference in some of the coding. The main difference I am seeing is that the Save and Close button has "StandardEditorPage.saving = true" and that button is not working and the close button does not have that and it is working. Thank you

Re: Issues Clicking a Save & Close Button

harish.mogulluri — Wed, 10 Apr 2024 13:18:42 GMT

Hi Griffin- Elis,
Are you able to do it manually, the issue is only when BOT is trying to click the element?
Based on your response, I will try to summarize the issue
You have spied the element in browser mode - it is able to successfully identify the element and also highlight the element
you have tried:
1) focus + global send keys and/or Global send key events to select the button
2) Tried UI mode but unable to identify the element
3) Focus+Global Mouse Click
based on other members response it looks like you have tried changing the app modeller element but it is not working
So what i suggest is try to use combination of actions you might need to perform some trail and error to overcome this issue
1)Highlight+Focus+Click center+Global send keys/global Send Key events(try enter)
2) Highlight+Focus+press
3) Highlight+Focus

Also make sure to perform some global send keys or/And global mouse click the action before Save and close button
Once it is working you can always refine the elements which are required.

Let me know how it goes.

Re: Issues Clicking a Save & Close Button

Griffin-Elis — Wed, 10 Apr 2024 15:39:45 GMT

Hi Harish,

Yes, I am able to click the button manually. And your summary is correct and I have tried all of those options. I will go ahead and try other combinations of actions as well to see if those work. I also wanted to ask about two other items. Do you have any training material on how to use "Invoke Javascript Function" in the navigate stage? I am thinking that could be a way to save and close without having to click the button.

Secondly. do you think it is possible there is some sort of blocker on this website preventing a BOT from clicking these buttons. I went to a different, but similar menu on the website and tried spying a "Save" button as well as another "Save and Close" button and was not able to click any of those as well. I'm curious to your thoughts on a blocker being a possibility. Thank you!

Re: Issues Clicking a Save & Close Button

Griffin-Elis — Mon, 15 Apr 2024 15:19:52 GMT

Hi all,

Any thoughts on the above and the possibility of their being a blocker preventing BP from performing the Save and Close event? Thank you

Re: Issues Clicking a Save & Close Button

harish.mogulluri — Mon, 15 Apr 2024 16:47:08 GMT

Hi Griffin-Elis,

I have shared video related to Invoke Java script. Also refer the B P document below on how to enable javascript fuctionality

To my opinion if it is working manually but not through bot, I think one of the field might probably expecting global send keys instead of click or Write stage to enter the values

I will check below approach
Let bot run till the save and close button and try to click the save button and see how the application responding - if you encountered same behavior then save button is expecting some human clicks in one of the filed. - I Would give a try on this

https://bpdocs.blueprism.com/en-us/browser-automation-agent/installation.htm?TocPath=Blue%20Prism%20products%7CBlue%20Prism%20Enterprise%7CBlue%20Prism%20Browser%20Automation%20Agent%20for%20Manifest%20V3%20Extensions%7C_____0

https://www.youtube.com/watch?v=84xdHaZ-a34

https://community.blueprism.com/t5/Product-Forum/Button-Click-Using-JAVA-Script/m-p/64816#M17525

Re: Issues Clicking a Save & Close Button

Babjee24 — Mon, 15 Apr 2024 17:25:27 GMT

Hi @Griffin-Elis ,

From the screenshots you've shared, I can see the element types as Hyperlink(browser spy mode) and edit box(UIA Mode). Try changing that to Button type and give it a try also check if Inner Text attribute is present. Unselect the attribute web page address.

Re: Issues Clicking a Save & Close Button

sivadilip97 — Tue, 16 Apr 2024 06:33:42 GMT

Hi,

Check only web class and match index =1, in the matching attribute. In Navigate drag and drop spied element use focus and then Click. It'll work most of the time.

or If you have option to spy in UIA mode. You can use that and check webtext and match index. Then use the UIA spied element in Navigate , First Focus then global mouse click centre.