topic Re: Login Credentials error even after entering correct username and password. in Product Forum

Login Credentials error even after entering correct username and password.

Muk3sh — Fri, 03 May 2024 10:28:53 GMT

Hi,

Could anyone please provide necessary steps to resolve the below login error.

I have my certification exam coming soon and have downloaded Blue prism learning edition 7.3.

When launched application, it gave me generated username "admin" and asked me to create password using the instructions given like 8 characters, 1 capital alphabet etc.. Once created and tried logging using the correct credentials multiple times, the application still displayed "log failed. Username or password is incorrect."

Re: Login Credentials error even after entering correct username and password.

asilarow — Fri, 03 May 2024 10:44:20 GMT

Hi Muk3sh,

Assuming that by application you mean the Blue Prism application, please use the below from within SQL Server Management Studio (after connecting to your local blue prism database):

set salt='bWBTNqWrvq6RbQnns5PpF+Kt7V1gVS97F6R5iZIxV6M=',
hash='9XkueyLzhbhRUMoKedsN3l7ChDmfS811IDymP8ZCEv8='where
userid=(select userid from BPAUser where username='admin')
and active=1;

This query will reset the blue prism password provided the username is "admin"

Once successful, I recommend that after logging in you create another user for yourself, and leave the admin untouched.