topic Re: Chrome Extension removed automatically in Product Forum

Chrome Extension removed automatically

_Amlansahoo — Mon, 11 Nov 2019 05:24:00 GMT

Hi Team,

Any one facing issue like chrome extension removed automatically from browser.
I am facing this issue from last 15 days with BPV6.6 only in chrome browser. In the meantime firefox extension is always there.

I checked with our security team it's fine from there end. But it is working fine in my Development server, so issue is only in my local desktop.

If any one aware about the issue then please let me now.

Note:-
I am using Latest version Chrome and the same version is working fine in my server and in another laptop as well.
So it's not browser issue. It may be security issue from my system side or may be blue prism extension issue from chrome.

Any Help will be appreciated.
Thanks in advance!

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Amlan Sahoo
RPA Consultant
Equinix
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RE: Chrome Extension removed automatically

KaranSareen — Tue, 12 Nov 2019 23:01:00 GMT

Hello Amlan

The issue could be due to the Extension getting disabled on the browser. Could you check in the extension page if the chrome extension still exists there?

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Karan Sareen
Solution Support Engineer
Blueprism
Australia/Sydney
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RE: Chrome Extension removed automatically

_Amlansahoo — Wed, 13 Nov 2019 06:36:00 GMT

Hi karan,

It's completely removed from Chrome. In extension page also it is not available.

------------------------------
Amlan Sahoo
RPA Consultant
Equinix
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RE: Chrome Extension removed automatically

PhilipTrovato — Wed, 13 Nov 2019 13:36:00 GMT

Faced a similar issue. Found a group policy of ours which forces the install of a security plug in. However it also uninstalls any other plugins not specifically lists (like Blue Prism)

Group Policy> Google Chrome/Extensions>Configure the list of force-install apps and extensions.

Monitor the Reg Keys below. Should see one for Blue Prism (use to start with "napd...") but may have changed. Then see if running a gpupdate / force removes it.

Or Get the extension working again (reinstall) then write a script which monitors those reg keys to see when it is removed. And look thought the Windows event logs to see what may have been the cause.

Registry Hive	HKEY_LOCAL_MACHINE or HKEY_CURRENT_USER
Registry Path	Software\Policies\Google\Chrome\ExtensionInstallForcelist

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Philip Trovato
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RE: Chrome Extension removed automatically

_Amlansahoo — Fri, 15 Nov 2019 13:00:00 GMT

Hi Philip,

Thanks for your reply. I did not understand how to resolve the same.
Please elaborate so that I can able to solve the issue.

Thanks in advance!

------------------------------
Amlan Sahoo
RPA Consultant
Equinix
------------------------------

RE: Chrome Extension removed automatically

_Amlansahoo — Wed, 20 Nov 2019 05:56:00 GMT

Hi
Please help me one this.
It may be a common issue going forward for all who are using BluePrism.

------------------------------
Amlan Sahoo
RPA Consultant
Equinix
------------------------------

RE: Chrome Extension removed automatically

_Amlansahoo — Wed, 20 Nov 2019 12:43:00 GMT

I have just added error which I got in developer mode from chrome browser.

Error appears as below

!function(){"use strict";var o={},i=void 0;function e(){i&&1===i.readyState&&i.send("PING")}function n(){if(!i){var e=new WebSocket("ws://127.0.0.1:31924/");e.onerror=function(){e.close()},e.onopen=function(){(i=e).onclose=function(){i=null},i.onerror=function(){i.close()}},e.onmessage=function(e){var n=JSON.parse(e.data),a=n.PageId;if(a){var t=o[a];t&&t.postMessage({message:n.Data})}}}}setInterval(n,2e3),n(),setInterval(e,1e4),e(),chrome.runtime.onConnect.addListener(function(t){var s=t.name;t.onMessage.addListener(function(e){if(i&&1===i.readyState)if("makeConnection"===e.name){o[s]=t;var n={PageId:s,Data:"Page connected"};i.send(JSON.stringify(n))}else if("sendMessage"===e.name){var a={PageId:s,Data:e.message};i.send(JSON.stringify(a))}}),t.onDisconnect.addListener(function(e){var n=e.name;delete o[n];var a={PageId:n,Data:"Page disconnected"};i.send(JSON.stringify(a))})})}();

------------------------------
Amlan Sahoo
RPA Consultant
Equinix
------------------------------

RE: Chrome Extension removed automatically

PhilipTrovato — Tue, 26 Nov 2019 13:50:00 GMT

Trying to understand the troubleshooting so far. I mentioned all the install does is drop a reg key. Open regedit navigate to HKEY_LOCAL_
MACHINE\SOFTWARE\Policies\Google\Chrome\ExtensionInstallForcelist and see the results. So get the extension working (reinstall) and refresh regedit. you should now have an idea of what reg key the install adds.

Then run gpupdate /force and see if it gets removed. (refresh reg edit). If it does you know group policy is the problem. view the policy's by running "gpresult /h c:\report.html"

You can work with you desktop or network admin on that. Maybe suggest not deploying any Chrome Extensions via "force-installed apps and extensions" if thats whats occuring. As it uninstalls any extensions not listed.

User Configuration \ Administrative Templates \ Google\ Google Chrome \ Extensions. Go to the setting Configure the list of force-installed apps and extensions and enable it.

https://portal.blueprism.com/system/files/documents/v6.5%20Data%20Sheet%20-%20Native%20Chrome%20and%20Firefox%20Integration.pdf

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Philip Trovato
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RE: Chrome Extension removed automatically

peterlacken — Sun, 15 Nov 2020 08:11:00 GMT

Hi,

This will almost certainly be a "group policy" that does not allow unknown extensions and automatically deletes it. You have to ask the IT security team to "whitelist" the chrome extension in order for it to persist in the browser.

Peter.

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PeterLacken
Ren Røros Intelligent Automation
Peter.Lacken@rria.no
http://www.rria.no
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RE: Chrome Extension removed automatically

SiddheshwarKore — Mon, 20 Sep 2021 12:34:00 GMT

Hi @peterlacken

Where can I find the steps to whitelist the extension? Note very sure of what instruction do I need to provide to IT support team in order to whitelist the extenison?

Regards,
Sidd

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Siddheshwar Kore
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RE: Chrome Extension removed automatically

_Amlansahoo — Tue, 21 Sep 2021 04:56:00 GMT

Hi @Siddheshwar Kore there is a trick solve it. If your extension removed automatically, then add the extension from chrome store or a link provided by blueprism for direct chrome store. Then it will not be removed from browser try and let me know if any questions.

------------------------------
Amlan Sahoo
RPA Consultant
Equinix
------------------------------

RE: Chrome Extension removed automatically

SiddheshwarKore — Tue, 21 Sep 2021 15:32:00 GMT

Hi @_Amlansahoo

Thanks for your response. Unfortunately the environment is not connected by internet hence I would not be able to use this method. I perhaps think it is a group policy that is removing the extension. However would like to know detailed steps to whitelist the same.

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Siddheshwar Kore
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RE: Chrome Extension removed automatically

robertryan — Mon, 27 Sep 2021 19:59:00 GMT

Faced a similar issue.

Found a group policy of ours which forces the install of a security plug in.

However it also uninstalls any other plugins not specifically lists (like Blue Prism)

Group Policy>Google Chrome/Extensions>Configure the list of force-install apps and extensions.

Monitor the Reg Keys below.

Should see one for Blue Prism (use to start with "napd...") but may have changed.

Then see if running a gpupdate / force removes it.

Or Get the extension working again (reinstall) then write a script which monitors those reg keys to see when it is removed.

And look thought the Windows event logs to see what may have been the cause.

Registry Hive	HKEY_LOCAL_MACHINE or HKEY_CURRENT_USER
Registry Path	Software\Policies\Google\Chrome\ExtensionInstallForcelist

------------------------------
Bugarsky & Navarro, LLC
------------------------------

Re: Chrome Extension removed automatically

jasminpatel — Fri, 12 Jul 2024 05:26:36 GMT

Here are some potential solutions for the issue where the BPV6.6 Chrome extension is being removed automatically from your browser:

Check Chrome Extensions Settings:

Ensure that Chrome is not automatically disabling extensions due to security settings or conflicts with other software. Navigate to chrome://extensions/ and verify if the BPV6.6 extension is listed and enabled. If it's disabled, re-enable it and check if the issue persists.
Clear Chrome Cache and Cookies:

Sometimes, clearing the browser cache and cookies can resolve issues with extensions. Go to chrome://settings/clearBrowserData, select "Cached images and files" and "Cookies and other site data," then clear them and restart Chrome.
Reinstall the BPV6.6 Extension:

Completely remove the BPV6.6 extension from Chrome (chrome://extensions/), then reinstall it from the Chrome Web Store. This can fix any corrupted installation or compatibility issues.
Disable Conflicting Extensions:

Temporarily disable other extensions in Chrome to check if there's a conflict causing the BPV6.6 extension to be removed. Restart Chrome after disabling extensions to see if the issue persists.
Update Chrome and System Software:

Ensure that both Chrome and your operating system are fully updated to the latest versions. Outdated software can sometimes cause compatibility issues with extensions.
Check Antivirus or Security Software Settings:

Verify if any antivirus or security software on your local desktop is blocking or interfering with the BPV6.6 extension. Temporarily disable such software to see if it resolves the issue.
Check System Permissions:

Ensure that your local desktop has appropriate permissions to install and run Chrome extensions. Administrative permissions might be required for certain actions related to extensions.
Contact BPV6.6 Support:

If the issue persists after trying the above steps, reach out to BPV6.6 support for further assistance. They may have specific troubleshooting steps or updates related to the extension's compatibility with Chrome.
By following these steps, you should be able to diagnose and potentially resolve the issue of the BPV6.6 Chrome extension being automatically removed from your browser.