topic Re: PCSHLL32.dll loading failed for IBM Iaccess solutions Acs while launching in Product Forum

PCSHLL32.dll loading failed for IBM Iaccess solutions Acs while launching

Suresh_BabuYada — Thu, 29 Oct 2020 14:11:00 GMT

Hi All,

PCSHLL32.dull loading failed while launching and unable to attach to mainframe app

inplaced the dll in BLUEPRISM automate folder and systemwow and system folders

but still same error load failure received

can someone throw a solution

thanks

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Suresh Babu Yadagiri
Consultant

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RE: PCSHLL32.dll loading failed for IBM Iaccess solutions Acs while launching

gmarquez — Thu, 29 Oct 2020 14:47:00 GMT

Hi Suresh,

I am guessing that you were following our KB article. There are some additional steps you could possibly try:

How to resolve this issue

Search "PCSHLL32.DLL" file on the client machine and then:

Copy PCSHLL32.dll to your "C:\Program Files\Blue Prism Limited\Blue Prism Automate" directory.
Copy PCSHLL32.dll to the Windows system directory.

The %windir%\system variable retrieves this directory's path for 64-bit files on a 64-bit OS, and 32-bit files on a 32-bit OS. For 32-bit files hosted on a 64-bit OS the directory is %windir%\SysWOW64

However, if the file "PCSHLL32.DLL" does not exist in the client machine, or if the first solution does not resolve the issue, then please do the following:

Check the following folder exists and has the "C:\Program Files (x86)\IBM\EHLLAPI" and has the "PCSHLL32.DLL" file in it.
If the folder does not exist, then contact your company IT team and request them to install the "EHLLAPI" package. This package is provided by IBM and needs to be installed in the Mainframe Emulator application into the client machine.
After the package is installed, repeat solution one to update the "PCSHLL32.DLL" file in the Windows OS system and Blue Prism folder.

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Gabe Marquez
Technical Support Engineer
Blue Prism
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RE: PCSHLL32.dll loading failed for IBM Iaccess solutions Acs while launching

PreetiBisen2 — Thu, 14 Mar 2024 12:09:00 GMT

Hi,

I already performed above but still getting same error while trying to attch "Internal : Failed to perform step 1 in Navigate Stage 'Attach' on page 'Attach' - Terminal Emulation - Could not load the dll - PCSHLL32.DLL"

can someone help on this?

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Preeti Bisen
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RE: PCSHLL32.dll loading failed for IBM Iaccess solutions Acs while launching

LeonardoSQueiroz — Fri, 15 Mar 2024 01:41:00 GMT

Hi Preeti,

Check knowledge base solution 2. https://support.blueprism.com/en/support/solutions/articles/7000078188-bpe-error-failed-to-launch-application-launch-failed-terminal-emulation-could-not-load-the-dll-

Regards,

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Leonardo Soares
RPA Developer
América/Brazil
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Re: RE: PCSHLL32.dll loading failed for IBM Iaccess solutions Acs while launching

Tejaskumar_Darji — Wed, 10 Jul 2024 07:40:09 GMT

Hi Team we are still facing the missing DLL error while Launching the mainframe from BP, although both DLLs are available in the BP folder, IBM folder, and System folder. Any idea what am I missing here?

Re: RE: PCSHLL32.dll loading failed for IBM Iaccess solutions Acs while launching

najouafetoh — Fri, 19 Jul 2024 10:20:13 GMT

Hi,

We're facing the same issue. Are there any other instructions to follow to resolve the problem?

Re: PCSHLL32.dll loading failed for IBM Iaccess solutions Acs while launching

hossein.azimi — Sun, 21 Jul 2024 23:19:48 GMT

Hello to everyone

You need to download "acshllapi.exe" and install it before use the Blue Prism. You can get it from the IBM website (need username/password) or get a package from your IT team if they have purchased the IBM iAccess, they would have acshllapi.exe

Best regards
Hossein Azimi
Customer Support team (APJ)

Re: PCSHLL32.dll loading failed for IBM Iaccess solutions Acs while launching

Tejaskumar_Darji — Wed, 24 Jul 2024 11:59:55 GMT

But this is not mentioned in the guide, this is different from the PCSHLL32.DLL library right?

Re: PCSHLL32.dll loading failed for IBM Iaccess solutions Acs while launching

hossein.azimi — Thu, 25 Jul 2024 03:01:38 GMT

Hello Tejaskumar_Darji

This file is the same as the PCSHLL32.DLL library, which comes with "acshllapi.exe." If IBM iAccess was installed completely, it should be found in the package.

The important part is that this file should always be present and should match the version we are using.

Best regards
Hossein Azimi
Customer Support team (APJ