topic Re: Decipher Get Metadata: Login failed for user in Product Forum

Decipher Get Metadata: Login failed for user

aris.villa — Tue, 09 Jul 2024 05:53:06 GMT

Hi,

We encountered an error "Login failed for user:" while getting the Batch Metadata in Decipher. We've been troubleshooting this issue for the past weeks but could not get it to work.

Has anyone encountered this issue and any solution?

Re: Decipher Get Metadata: Login failed for user

Tejaskumar_Darji — Wed, 10 Jul 2024 07:37:44 GMT

Looks like credentials are incorrect to what was entered during installation. With correct credentials it works and does not throw this error

Re: Decipher Get Metadata: Login failed for user

aris.villa — Wed, 10 Jul 2024 08:20:53 GMT

Hi Tejaskumar,

Thanks for the reply.

It was our RPA Lead who installed the decipher for our group, as such I am not sure installation part was it.

Are you referring to the installation of "Install Decipher server" where it needed to have decipher licensing and the

Thanks for the help in advance.

Re: Decipher Get Metadata: Login failed for user

Ben.Lyons1 — Wed, 24 Jul 2024 07:50:42 GMT

Hi Aris,

That doesn't look like the Decipher action to get the batch metadata, what object is that from?

Old VBO

Current VBO

Thanks

Re: Decipher Get Metadata: Login failed for user

aris.villa — Wed, 24 Jul 2024 09:48:03 GMT

Hi Ben,

Good Day...

Got this from the old decipher template which is pointing to the Object Data - SQL Server. May I have the link to the current VBO? will this be applicable to decipher 2.1?

Thanks for the help.

Aris Villa

Re: Decipher Get Metadata: Login failed for user

Ben.Lyons1 — Wed, 24 Jul 2024 09:55:04 GMT

Hi Aris,

Unfortunately I can't give you a direct link as you have to accept the license terms before getting to the downloads page. But follow these steps and you should find it:

Navigate to Decipher IDP | Blue Prism Portal (log in if needed)
Click "Accept End User License Terms above..." button
Scroll to "Download a previous version"
Select the option for your version, 2.1
Scroll to downloads
Click Download VBO
Optionally: Click Download Processes

These should give you the necessary actions. If these still don't work, it may still be an access issue with the credential.

Thanks

Re: Decipher Get Metadata: Login failed for user

aris.villa — Thu, 01 Aug 2024 06:14:47 GMT

Hi Ben,

Thanks for the help. We have resolved the credential issue. Decipher is using the windows authentication when accessing the decipherdb, as such giving access to the user (interactive machine) solved the issue.

Warm Regards,

Aris Villa