topic Re: Issue with Work Queue - Mark Exception in Product Forum

Issue with Work Queue - Mark Exception

Elenagi — Thu, 27 Jun 2024 05:27:50 GMT

Hey all,

I'm having a problem with the Work Queue - Flag Exception action in Blue Prism. Even though I follow the standard procedure, I still get an error and the item is not marked as an exception.

issue:

Error - Unable to mark the item as an exception. The item ID is invalid or the item has already been marked.
what steps I follow Navigated to the work queue and selected the item to be marked as an exception, Used the "Mark Exception" action within the process flow., Checked the item ID to ensure it is correct., Verified that the item has not already been marked as an exception.

I came across to this resources Unable to mark queue items as exception Blue Prism Tutorial Community Forum , and as per them I need to simplify my queries to reduce their complexity, or wait for the budget to reset before retrying the query.

Has anyone else experienced this problem? Any suggestions or solutions would be greatly appreciated.

thanks....

Re: Issue with Work Queue - Mark Exception

steven.boggs — Wed, 31 Jul 2024 14:22:00 GMT

Have you tried implementing the suggestions in the following Knowledge Base articles, either by forcing a retry or using the Work Queues Reporting VBO's 'Mark Exception' action instead?

Re: Issue with Work Queue - Mark Exception

John__Carter — Thu, 01 Aug 2024 09:17:25 GMT

Hi - are you using Get Next Item? Mark Exception expects the ID to have been obtained via Get Next Item.

The only other way to get a locked ID is when Mark Exception generates a retry and you have used the Keep Locked parameter. Then the output from Mark Exception will be the ID of the retry item, and the item will be locked to you.