topic Re: Password reset in Product Forum

Password reset

AshwinPerti — Wed, 19 Apr 2023 09:48:00 GMT

I am working with Blue Prism - Robotic Process Automation - v7.1.2
I forgot my username and password.

I am not able to enter in to it.
Is there any solution to this problem of password reset

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Ashwin Perti
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RE: Password reset

Neel1 — Wed, 19 Apr 2023 10:13:00 GMT

hello Ashwin Perti - please check the below thread for resetting password for learning edition. alternatively, you can perform uninstall as well if this do not works.

https://community.blueprism.com/communities/community-home/digestviewer/viewthread?MessageKey=79b33d49-388e-4970-8db3-946ff469fe45&CommunityKey=1be7947a-bc2f-4974-bb0a-6347e1a324f8&_ga=2.143658037.1204776287.1681727392-1420456413.1678355751&_gl=1*145skhf*_ga*MTQyMDQ1NjQxMy4xNjc4MzU1NzUx*_ga_MFBQ2KFZ1L*MTY4MTg5ODQ2My44MC4xLjE2ODE4OTg2MDAuNC4wLjA.#bm79b33d49-388e-4970-8db3-946ff469fe45

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Neeraj Kumar
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RE: Password reset

Mukeshh_k — Wed, 19 Apr 2023 10:42:00 GMT

Hi @AshwinPerti : You should be able to reset the password back to admin as suggested in the above response by @Neeraj Kumar which should suffice your requirements, just to add more screen for you to follow step by step refer below :
SQL server Management studio >

Go to Blueprism in Databases: Click New Query > Execute > UPDATE [BluePrism].[dbo].[BPAPassword] SET salt = 'ezfkI0NkJiIJR8Rubuuf800cxjp7epM7EjYkQIfzUxI=',hash = '96u76IApmLmLzatzGnvFzPq2h4noZZCpc+GATM2VUxk=' WHERE userid = 'admin'

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Kindly up vote this as "Best Answer" if it adds value or resolves your query in anyway possible, happy to help.

Regards,

Mukesh Kumar - Senior Automation Developer

NHS, England, United Kingdom, GB
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Re: Password reset

LIGIAWERRE — Mon, 09 Sep 2024 16:45:19 GMT

Good morning. I tried this solution to reset my admin password and unfortunately it did not work for me and I received the attached error message. I am working on V7.3.0 and any help is much appreciated. Thank you in advance

Re: Password reset

John__Carter — Tue, 10 Sep 2024 09:17:47 GMT

The query above is incorrect - the BPAPassword.userid column cannot be 'admin'. Suggest you raise a ticket with BP Support to ask them for the reset script for your version of BP.