topic Re: Could not find file 'C:\Users\xxxxx\AppData\Local\Temp\xxxxx.dll in Product Forum

Could not find file 'C:\Users\xxxxx\AppData\Local\Temp\xxxxx.dll

YunHaoCao — Thu, 19 Sep 2019 06:02:00 GMT

when using the Get User Name/Get Machine name function in the Utility - Environment VBO, sometime we will get the captioned error, after reboot, the issue resovled, any one know the root cause and how to solve it permanently?

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YunHao Cao
Consultant
Asia/Hong_Kong
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RE: Could not find file 'C:\Users\xxxxx\AppData\Local\Temp\xxxxx.dll

KaranSareen — Tue, 24 Sep 2019 01:23:00 GMT

Hello Yun

Could you let me know which dll is it referring to? If it is an external dll that you are using in the Blue Prism then I would suggest you to put that dll in the Blue Prism root folder i.e. "C:\Program Files\Blue Prism Limited\Blue Prism Automate".

Regards
Karan Sareen

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Karan Sareen
Solution Support Engineer
Blueprism
Australia/Sydney
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RE: Could not find file 'C:\Users\xxxxx\AppData\Local\Temp\xxxxx.dll

YunHaoCao — Tue, 24 Sep 2019 05:30:00 GMT

Thanks Karan,

It seems the dll is for temporary swap or hook using, each time i got this issue, the name of the dll changed.

i did some google and found that it maybe related to the permission of the Resource PC this folder, but wondering what's the roor cause of it coz the issue is not trigger frequently.

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YunHao Cao
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Re: Could not find file 'C:\Users\xxxxx\AppData\Local\Temp\xxxxx.dll

bbobo — Sat, 10 Aug 2024 20:36:54 GMT

Hi YunHaoCao, were you able to solve this? We are seeing it after migrating to an AWS architecture. The dlls seem to be part of an object or process creation in the temp folder and are expected to exist and then are auto cleaned by blue prism. Happens at random and the processes tend to rerun fine.

Example:

Could not load file or assembly 'file:///C:\Users\<user>\AppData\Local\Temp\1\<random>\<random>.dll' or one of its dependencies. The system cannot find the file specified.

Re: Could not find file 'C:\Users\xxxxx\AppData\Local\Temp\xxxxx.dll

andymenon — Mon, 16 Sep 2024 14:51:56 GMT

Hello,

This could be related to an issue we just solved.
Please check your anti-virus software. We solved this issue after we found that our Sophos Antivirus was stealthily blocking access to the AppData\Local\Temp folder. Below is a screen shot from our environment. Somewhere along the way, Sophos rules may have been updated causing it to treat any write operations to \temp as a malicious threat. Worst part about this is that there were no warnings or popups warning us about the threat. If you have a different AV software, then you may want to ask your security team to add Blue Prism as an exception to the rules so that you don't get cut off from the AppData\Local\Temp folder.

Also to note: This is a situation with VBOs that contain the code stage. That's why it would appear to work when running once process (because it maybe using a VBO with no code stage), when you have errors with other processes at the same time!

I hope this is truly the situation on your end. Check your Antivirus/security software first before embarking on needless testing. We spent nearly three days on it, and no fixes in the code seemed to help. There is most likely nothing wrong with Blue Prism or the VBOs.