topic Blue Prism Freezing When Spying - After Office 365 Update in Product Forum

Blue Prism Freezing When Spying - After Office 365 Update

bjwestwo — Wed, 27 Jan 2021 17:35:00 GMT

Hello all. Is anyone having issues with Blue Prism freezing when spying elements (in any mode) against any application after the latest Office 365 Update? My team is experience issues this week after we got an Office 365 update installed on our desktops (v16.0.13127.21064).

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Brenton Westwood
Systems Analyst
Southern Company
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RE: Blue Prism Freezing When Spying - After Office 365 Update

ewilson — Thu, 28 Jan 2021 22:15:00 GMT

Hi @bjwestwo,

I assume you've tried restarting any of the PC's in question after the O365 update? If so, and that hasn't addressed the slowness I'd recommend opening a ticket with Blue Prism Support.

Cheers,

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Eric Wilson
Director, Partner Integrations for Digital Exchange
Blue Prism
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