More columns in Inbox Table

Christer_Tellefsen — Wed, 05 Jul 2023 10:53:00 GMT

Hi,

Is there a plan to include more columns in Inbox?

We have a lot of work in Interact to our back office, and they want to know more about why our Robots send them an Interact request. We have a process that has 14 different rules and to make our humans more effective, they want to work on 1 to 1 errors.

So if rule 1 is the reason, they want to complete them, before they start on rule 2. I have thought to include it in "Key value". But it doesn't help that Inbox resets every time our back office opens a submission.

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Christer Tellefsen
RPA Developer
Frende
Europe/Oslo
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RE: More columns in Inbox Table

joefarr — Wed, 05 Jul 2023 13:45:00 GMT

Hi Christer

There aren't any plans to include more columns in Inbox but you can use the Key value as you suggest. If you sort by Key value, it defaults to oldest first. You could also use the filter to narrow it down further.

Hope this helps

Cheers

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Joe Farr
Senior Product Specialist
Blue Prism Limited
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More columns in Inbox Table

RE: More columns in Inbox Table