topic Connection lost in control room in Product Forum

Connection lost in control room

Sanjeev_Avaali — Mon, 23 Dec 2024 10:03:42 GMT

hi I am getting a password expired pop-up while launching the blue Prism resource agent
I am using a server to develop my bot and the resource agent gets launched after the server starts up automatically.

I can log in to Blue Prism Studio, but in the control room for resources, there is an error message that says "connection lost."

Could someone help me to identify the issue and fix it?

Thanks in advance.

Re: Connection lost in control room

faheemsd — Thu, 26 Dec 2024 09:13:41 GMT

Dear @Sanjeev_Avaali

Kindly Login to the VM manually and restart the VM this will resolve the issue.

This happens sometimes when the Blue Prism Database facing any kind of issues.

Re: Connection lost in control room

Jrwork — Fri, 27 Dec 2024 14:21:46 GMT

Hello, @Sanjeev_Avaali
I hope you're doing well!

I believe you should check if the Blue Prism service is being turned off. Additionally, manually log into the server and check the ping with the BP server. Finally, I recommend restarting the server.

Also, I have a question: what is the process for executing the robot? Do you log into the server and immediately run the automation? If so, I suggest having a 60-second delay between the server startup and the automation start.

If possible, please forward the error message that appears, as well as a screenshot of the Blue Prism log tables in Analytics.