topic Re: Installation Error in Blue_Prism_Hub_5-1-1 in Product Forum

Blue Prism Hub 5.1.1 - AuditService: CREATE DATABASE denied

ArchanaYadav — Fri, 30 Jan 2026 16:46:27 GMT

Hi Team,

We have downloaded learning edition. We have installed:

Blue Prism 7.4.0.14920

Blue Prism API 7.4.0.14920

Our main goal is to connect Blue Prism with RestAPI & get list of processes.

We come to know that above installation is not enough. We need to install Blue_Prism_Hub_5-1-1.

Is that correct?

We tried to install Blue_Prism_Hub_5-1-1 using this command:

.\Install-hubv5.ps1 -filter "AuthServer"

It is giving following error:

######################################################
Installing application AuthServer...
MSI Version: 5.1.1.34.
Installation of AuthServer exited with code 1603. Please see https://learn.microsoft.com/en-us/windows/win32/msi/error-codes for more information.

logs are kept in this link:

[LINK TO 3RD PARTY SITE REMOVED]

Our main goal is to connect Blue Prism with RestAPI & get list of processes. How can we do that?

Thanks

Re: Installation Error in Blue_Prism_Hub_5-1-1

Jrwork — Thu, 02 Jan 2025 13:04:13 GMT

I don't know how to help at the moment, however, I'm going to install an API on my personal PC so I can help with something, as soon as we talk 🤝

Re: Installation Error in Blue_Prism_Hub_5-1-1

steven.boggs — Thu, 02 Jan 2025 14:23:09 GMT

This '1603' Microsoft error indicates that you do not have the necessary privileges to perform a particular action and need elevated permissions (i.e. local administrator). For this script it is necessary to run PowerShell as an administrator, as noted in the script itself:

Re: Installation Error in Blue_Prism_Hub_5-1-1

ArchanaYadav — Fri, 03 Jan 2025 07:24:01 GMT

Yes, I have open PowerSheel by Run As Administrator ONLY

Re: Installation Error in Blue_Prism_Hub_5-1-1

ArchanaYadav — Fri, 03 Jan 2025 07:26:08 GMT

I get following error in Event Viewer:

Application: dotnet.exe
CoreCLR Version: 8.0.824.36612
.NET Version: 8.0.8
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException: Could not load file or assembly 'Microsoft.EntityFrameworkCore.Abstractions, Version=8.0.7.0, Culture=neutral, PublicKeyToken=adb9793829ddae60'. The system cannot find the file specified.
File name: 'Microsoft.EntityFrameworkCore.Abstractions, Version=8.0.7.0, Culture=neutral, PublicKeyToken=adb9793829ddae60'
at Microsoft.EntityFrameworkCore.Infrastructure.EntityFrameworkServicesBuilder.TryAddCoreServices()
at Microsoft.EntityFrameworkCore.Internal.ServiceProviderCache.ApplyServices(IDbContextOptions options, ServiceCollection services)
at Microsoft.EntityFrameworkCore.Internal.ServiceProviderCache.<GetOrAdd>g__BuildServiceProvider|4_1(IDbContextOptions _, ValueTuple`2 arguments)
at Microsoft.EntityFrameworkCore.Internal.ServiceProviderCache.<>c.<GetOrAdd>b__4_0(IDbContextOptions contextOptions, ValueTuple`2 tuples)
at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd[TArg](TKey key, Func`3 valueFactory, TArg factoryArgument)
at Microsoft.EntityFrameworkCore.Internal.ServiceProviderCache.GetOrAdd(IDbContextOptions options, Boolean providerRequired)
at Microsoft.EntityFrameworkCore.DbContext..ctor(DbContextOptions options)
at Microsoft.EntityFrameworkCore.DbContext..ctor()
at Microsoft.AspNetCore.Identity.EntityFrameworkCore.IdentityUserContext`5..ctor()
at Microsoft.AspNetCore.Identity.EntityFrameworkCore.IdentityDbContext`8..ctor()
at ImsServer.DataAccess.ImsContext..ctor()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Void** arguments, Signature sig, Boolean isConstructor)
at System.Reflection.MethodBaseInvoker.InvokeWithNoArgs(Object obj, BindingFlags invokeAttr)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSiteMain(ServiceCallSite callSite, TArgument argument)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitCache(ServiceCallSite callSite, RuntimeResolverContext context, ServiceProviderEngineScope serviceProviderEngine, RuntimeResolverLock lockType)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitScopeCache(ServiceCallSite callSite, RuntimeResolverContext context)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSiteMain(ServiceCallSite callSite, TArgument argument)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitCache(ServiceCallSite callSite, RuntimeResolverContext context, ServiceProviderEngineScope serviceProviderEngine, RuntimeResolverLock lockType)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitScopeCache(ServiceCallSite callSite, RuntimeResolverContext context)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2.VisitCallSite(ServiceCallSite callSite, TArgument argument)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.DynamicServiceProviderEngine.<>c__DisplayClass2_0.<RealizeService>b__0(ServiceProviderEngineScope scope)
at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceProviderEngineScope.GetService(Type serviceType)
at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetService[T](IServiceProvider provider)
at ImsServer.BusinessLogic.Services.MemoryAppCache.PopulatePredefinedRolesAsync()
at ImsServer.Web.AppStart.AppInitializationService.Initialize(IServiceScope scope, IWebHostEnvironment environment)
at ImsServer.Web.Program.Main(String[] args)
at ImsServer.Web.Program.<Main>(String[] args)

Re: Installation Error in Blue_Prism_Hub_5-1-1

steven.boggs — Fri, 03 Jan 2025 16:13:53 GMT

This error can occur when the installer script is unable to find the correct version of the dll identified in the error.

In this example, the dll is 'Microsoft.EntityFrameworkCore.Abstractions'

The error stack indicates the script/installer requires a .NET 8 version of this dll, although it is likely finding a different version of the dll elsewhere on the Operating System, likely due to it being higher in the PATH variable search order (further details available in this Microsoft documentation).

If you can confirm that no other software on the server requires the older version of this component, uninstalling it should in most cases resolve your issue. Otherwise, setting the PATH for the required version higher should help.

If this doesn't help and you still require assistance with this, we'd recommend opening up a Support ticket with us and providing the steps to reproduce and the logs so we could investigate further.

Re: Installation Error in Blue_Prism_Hub_5-1-1

ArchanaYadav — Mon, 06 Jan 2025 04:00:10 GMT

This is my installation :

I already created support ticket but I am using learning edition. so, they asked me to create post in community.

Re: Installation Error in Blue_Prism_Hub_5-1-1

steven.boggs — Mon, 06 Jan 2025 14:54:41 GMT

My apologies, I overlooked the fact you're using the Learning Edition in this scenario.

From what I understand about the Learning Edition, its pretty limited in functionality offering only a standalone BP installation with no Server connection nor Scheduler and a feature-limited license. Since the Hub product requires its own license with Blue Prism Enterprise edition, It's may be the case that installing it isn't included as part of the limited learning edition.

Perhaps someone else here can correct me if I'm wrong above, but in any case, I'd recommend clarifying with your Blue Prism Account contact if you have the capability to use Hub with the learning edition and what your options may be for testing this functionality out.

Re: Installation Error in Blue_Prism_Hub_5-1-1

yashwanth.beeravelli — Mon, 22 Sep 2025 14:45:00 GMT

Blue Prism 7.4.0.x

Blue Prism API 7.4.0.x

Application: dotnet.exe
CoreCLR Version: 8.0.20
.NET Version: 8.0.20
Local Administrator: YES

Issue: Hub installation Power Shell script is getting blocked because it cannot install the AuditService.msi
AuditService.msi returns the following error

Path of the below log file: C:\Users\ya097341_p\AppData\Local\Temp\WixSharp\

Tried alternative ways: YES. Tried to install by double clicking on .msi file and still same

-------------------------------------------------------------------------------------------------------------------------

Log from PowerShell Script:

..............

.........

######################################################
Installing application AuditService...
MSI Version: 5.1.1.9.
Installation of AuditService exited with code 1603. Please see https://learn.microsoft.com/en-us/windows/win32/msi/error-codes for more information.

============================================================================

Log from the Double click based installation:

Info: === Logging started: 2025-09-19 10:27:13 ===
CommonData: Message type: 0, Argument: 1033, 1252
CommonData: Message type: 1, Argument: AuditService
ActionStart: Action 10:27:13: INSTALL.
Info: Action start 10:27:13: INSTALL.
CommonData: 1: 0 2: 1033 3: 1252
CommonData: 1: 0 2: 1033 3: 1252
CommonData: 1: AuditService
Info: === Logging started: 2025-09-19 10:27:20 ===
CommonData: Message type: 0, Argument: 1033, 1252
CommonData: Message type: 1, Argument: AuditService
ActionStart: Action 10:27:20: INSTALL.
Info: Action start 10:27:20: INSTALL.
InstallStart: 1: AuditService 2: {2361C54A-6A1A-4258-BDDB-CB09ADB23E58}
ActionStart: Action 10:27:20: FindRelatedProducts. Searching for related applications
Info: Action start 10:27:20: FindRelatedProducts.
Info: Action ended 10:27:20: FindRelatedProducts. Return value 1.
ActionStart: Action 10:27:20: WixSharp_InitRuntime_Action.
Info: Action start 10:27:20: WixSharp_InitRuntime_Action.
Info: SFXCA: Failed to create temp directory. Error code 5
Info: CustomAction WixSharp_InitRuntime_Action returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Info: Action ended 10:27:20: WixSharp_InitRuntime_Action. Return value 3.
Info: Action ended 10:27:20: INSTALL. Return value 3.
InstallEnd: 1: AuditService 2: {2361C54A-6A1A-4258-BDDB-CB09ADB23E58} 3: 3
CommonData: 1: 2 2: 0
CommonData: 1: 2 2: 1
Info: Action ended 10:27:20: INSTALL. Return value 3.

Re: Installation Error in Blue_Prism_Hub_5-1-1

yashwanth.beeravelli — Tue, 23 Sep 2025 21:07:58 GMT

Somehow I missed to look at the AuditService.log file in the same location of the installation script logs
The log said, Execution was failed with error: CREATE DATABASE permission denied in database master
Reached out to DB Admin for the elevated rights and re-ran the script

All good now on my end.