topic How to improve the RPA monitoring? in Product Forum

How to improve the RPA monitoring?

leogarp — Sat, 11 Jan 2025 23:58:04 GMT

Hello,

I would like to know how can we improve to monitore a parc with more than 100 robots?

Do you use only Blue Prism control room or another tools ?

Regards

Re: How to improve the RPA monitoring?

Jrwork — Sun, 12 Jan 2025 18:34:57 GMT

There are ways you can improve your robot monitoring routine
- Installing a Blue Prism API (7.0+)
- Enabling robot status alerts (System - alert)
- Creating session status alerts, such as robots that have been terminated, and you receive notifications via Telegram.

It would be interesting if you shared your current routine and tools so we can make suggestions.

Have a good week!

Re: How to improve the RPA monitoring?

Denis__Dennehy — Fri, 17 Jan 2025 10:59:54 GMT

There are few parts of monitoring large robot estates:

1. Your IT provider should be monitor the VMs themselves. Installing tracer software that monitors CPUs, memory, network connections, applications and event logs.
2. On the Blue Prism side most larger customers have created their own MI and alerting dashboards that monitor work in queues against the amount of work they typically expect and against SLAs. For this I suggest looking at Data Gateways functionality so you are not reporting on the production environment direct, and engage with a Data Analyst in your organization who can help you design the views you want to display in your companies MI tool of choice (PowerBI etc).
3. The robots themselves should have alerting logic built into them - where they send an alert using your preferred method (email/workflow/etc) if they cannot lauch or log into a system to do the work or if they fail with the same issue on a configurable number of concurrent cases. The standard Blue Prism process templates have an advanced version that includes this logic as standard that you can use.