topic Re: Time out error to connect MS Share Point when use Microsoft Graph API in Product Forum

Time out error to connect MS Share Point when use Microsoft Graph API

Dtt_ApolloGao — Fri, 10 Jan 2025 02:27:05 GMT

Dear,

We are meeting an issue when we connect to SharePoint by “Microsoft Graph – Share Point” VBO.

Scenarios:

Download a substantial number of files from SharePoint, navigating through various folders within the same SharePoint instance. Note that the folder structure is intricate, with files dispersed across multiple nested directories.

Errors:

When utilizing the “Get Drive Items” functionality, we always encounter a timeout error despite having configured an extended timeout period of 120 seconds.

Error Message:

ERROR: Internal : Unexpected error Error during Web API HTTP Request

Web Exception Status: Timeout

We have observed that after waiting for one or more hours, the issue resolves itself automatically without further intervention.

Questions:

If there are frequent requests to MS SP, is it indeed possible to experience a timeout situation?
Due to the varying nature of the folders, we are required to submit individual requests each time. Is there a method to address this issue without altering the existing folder structure?
I also try to ask MS SP team for help, but they need more details, such as request ID. But there’re no request id response when this error happened. How can I get more details for this kind of error?

Thank you in advance for your prompt response.

Re: Time out error to connect MS Share Point when use Microsoft Graph API

steven.boggs — Tue, 21 Jan 2025 16:39:53 GMT

I see you haven't gotten a response in this thread yet after some time, so I would suggest (if you haven't already) to create a ticket with our DX Support team by emailing DXSupport@sscinc.com with a link to this thread - they could then direct your inquiry here to the appropriate resource and follow up accordingly.

Re: Time out error to connect MS Share Point when use Microsoft Graph API

GuilhermeMorandini — Tue, 21 Jan 2025 20:13:50 GMT

Hi @Dtt_ApolloGao ! How are you ?

When you have any updates on this problem, please be sure to update here. Many other developers may encounter this problem.