topic Blue Prism Hub - "Something went wrong" error when accessing some Hub Control Room Components in Product Forum

Blue Prism Hub - "Something went wrong" error when accessing some Hub Control Room Components

mcamungol — Fri, 07 Feb 2025 10:00:38 GMT

Hi All,

We have been testing Blue Prism Hub 5.1.1 in BP 7.1.2 and implemented the use of Authentication Server.

Issue: Receiving "Something went wrong" error when accessing Work Queue Items, Sessions, and Digital Worker Health in the Hub Control Room.

Lets give this some more info:

*1 user, lets just call it user01. (this issue happens in any users not just this single user)

*I have 2 BP roles in BPE. 1 named System Administrators which is the built-in default role which has all the BPE Permissions. Another one named Lead which is a custom created role which also has all the BPE Permissions

When I assign user01 the custom Lead role, we are receiving the error as stated above.

But, when I assign user01 the built-in default System Administrators role, it works without any problems, can access all the components of Hub Control Room.

Either of the roles when assigned, have no issues accessing all the components in BPE side.

Is this a known issue that a user cannot access the other components of the Hub Browser-based Control Room unless the built-in BPE System Administrators role is assigned.

Thanks

Re: Blue Prism Hub - "Something went wrong" error when accessing some Hub Control Room Com

Tejaskumar_Darji — Wed, 12 Feb 2025 06:34:07 GMT

I would advise raising a support ticket since this generic error message makes it very hard to figure out the exact root cause

Re: Blue Prism Hub - "Something went wrong" error when accessing some Hub Control Room Com

plnarayana777 — Sat, 15 Feb 2025 10:14:56 GMT

Hi @mcamungol

Just a check on below steps

installed API

Created a service account for API in Hub

Provided admin rights in Blue Prism users to API service account

Even after above steps issue exists , BP support should be best option through ticket.

Regards