topic Re: Cannot extract full email body from email message (Microsoft 365 - Outlook) in Product Forum

Cannot extract full email body from email message (Microsoft 365 - Outlook)

arkadiusz.goraj — Tue, 11 Feb 2025 13:32:13 GMT

I want to gather body text from email using 'Microsoft 365 - Outlook' object, however from time to time actions 'List Mail in Folder' as well as 'Get Mail' extract email body without first 2 messages in the chain and starts reading from:

You don't often get email from XXX@YYY.com. Learn why this is important.

I have tried both reading 'text' and 'HTML' format with same results.

Have anyone encountered similar issue when part of email body is missed?

Re: Cannot extract full email body from email message (Microsoft 365 - Outlook)

Neel1 — Tue, 11 Feb 2025 16:33:10 GMT

@arkadiusz.goraj - you missed the first two line of body in the output?

Can you share if possible how your actual body look like the actual content and what input you are passing in List mail in folder.

i tried to replicate the same but i am able to get body properly.

Re: Cannot extract full email body from email message (Microsoft 365 - Outlook)

Smiesto — Thu, 13 Feb 2025 08:08:15 GMT

I have the same issue and it looks like text is being extracted only below:

Everything that is above is being ignored/skipped, and there is an email chain before "You don't often..."

Unfortunately I cannot share any original emails that we are working on, but can show ListMail action and body.content setup.

Does anyone encountered anything similar? Maybe there is some kind of workaround this issue?

Re: Cannot extract full email body from email message (Microsoft 365 - Outlook)

arkadiusz.goraj — Thu, 13 Feb 2025 09:55:43 GMT

We have some emails grouped by conversation. The aim is to read all email bodies from this conversation. If we use actions Get email or list email we can get body from "main msg" only. Message IDs are different for all emails in the chain. Do you know how to handle it?

Re: Cannot extract full email body from email message (Microsoft 365 - Outlook)

Athiban_Mahamathi — Thu, 13 Feb 2025 14:26:41 GMT

@arkadiusz.goraj - As far as I know, each email will have its own unique message ID, hence you will not be able to retrieve the entire conversation using the single message id. In order to get the entire conversation details, you need to use the conversationId. Current MS 365 Outlook vbo doesn't have an action to execute this. Hence you need to use Microsoft Graph API to get the entire conversation.

Refer the guide attached in this asset to configure the graph api --> https://digitalexchange.blueprism.com/cardDetails?id=98435#

Refer this link to understand about the conversation ID https://learn.microsoft.com/en-sg/answers/questions/1726517/how-can-i-find-all-conversation-ids-for-an-email-m

Please reach out incase if you have any queries.

Re: Cannot extract full email body from email message (Microsoft 365 - Outlook)

arkadiusz.goraj — Tue, 18 Feb 2025 07:22:33 GMT

We have already tried to extract conversation ID connected to email id. Then using Microsoft Graph getting everything connected to this conversation ID, however got the same result and only bottom message is being read by both 'microsoft 365 - outlook' as well as Microsoft Graph API.

When I forward this email Structure of the mail in question:

When I forward this mail to other mailbox it seems like email structure change and has all conversation threads in one email.

However we cannot use other mailboxes and this needs to worked on mailbox with email structure like on the screen above

Re: Cannot extract full email body from email message (Microsoft 365 - Outlook)

arkadiusz.goraj — Tue, 25 Feb 2025 09:51:42 GMT

@Athiban_Mahamathi Could you please help with it?

Re: Cannot extract full email body from email message (Microsoft 365 - Outlook)

Athiban_Mahamathi — Wed, 26 Feb 2025 14:57:49 GMT

@arkadiusz.gorajDo you mean that the conversation ID also gets only the first email (main message) in the email chain?

Re: Cannot extract full email body from email message (Microsoft 365 - Outlook)

arkadiusz.goraj — Mon, 03 Mar 2025 08:48:47 GMT

@Athiban_Mahamathi yes, we checked with conversation ID in Grapf but we got only the 1st msg.

I checked the message details and saw the parameter "References". It's related to the first message in the conversation. Do you know how to use it?