topic Unable to Connect Decipher in Product Forum

Unable to Connect Decipher

Pralay — Wed, 23 Apr 2025 09:06:22 GMT

Hi All,

I cannot able to connect decipher and while trying to login. Getting given below error while login. But it was working before 6 months. In between I was not using decipher. Can you please help me out to resolve this issue.

Thanks,

Pralay Das

Re: Unable to Connect Decipher

Michael_S — Wed, 23 Apr 2025 10:34:42 GMT

@Pralay that one usually means the Decipher service isn't running on your machine. There's some good advice here: https://community.blueprism.com/t5/Product-Forum/Decipher-IDP-Configuration-Issue/m-p/65860#M18465

Let me know if that helps you get past the login screen!

Re: Unable to Connect Decipher

Ben.Lyons1 — Wed, 23 Apr 2025 10:42:47 GMT

Hi @Pralay ,

Michael is correct that this is most frequently caused by the Decipher Server Service being stopped. This is usually where the Decipher Licensing Service wasn't running when it tried to start or that there isn't a valid license.

As you've already had success running Decipher it is most likely that the server was restarted and the licensing service didn't start in time. If this is the case, I recommend updating the server service to a delayed start. This will give the licensing service time to start before the server service executes.

Thanks

Re: Unable to Connect Decipher

Michael_S — Wed, 23 Apr 2025 10:46:55 GMT

@Ben.Lyons1 as always bringing the colour, context and incredibly useful advice. Thank you!

Re: Unable to Connect Decipher

Tejaskumar_Darji — Thu, 24 Apr 2025 05:46:26 GMT

Also sharing the Troubleshoot guide here from BP portal - https://docs.blueprism.com/en-US/bundle/decipher-idp-2-3/page/troubleshooting.htm

You will find answers to most common errors here