https://community.blueprism.com/t5/Product-Forum/Login-Agent-in-BP-v-7-3/m-p/120509#M53207 <P>the login agent seems not to work. when the machine is not logged in from the control room it appears disconnected and offline.<BR />I tried everything but I can't start the service so that it is visible...<BR />Configurations? Suggestions?</P><P>Thanks a lot</P> Fri, 16 May 2025 10:53:13 GMT vincix 2025-05-16T10:53:13Z https://community.blueprism.com/t5/Product-Forum/Login-Agent-in-BP-v-7-3/m-p/120509#M53207 <P>the login agent seems not to work. when the machine is not logged in from the control room it appears disconnected and offline.<BR />I tried everything but I can't start the service so that it is visible...<BR />Configurations? Suggestions?</P><P>Thanks a lot</P> Fri, 16 May 2025 10:53:13 GMT https://community.blueprism.com/t5/Product-Forum/Login-Agent-in-BP-v-7-3/m-p/120509#M53207 vincix 2025-05-16T10:53:13Z https://community.blueprism.com/t5/Product-Forum/Login-Agent-in-BP-v-7-3/m-p/120537#M53214 <P>Hi,</P><P>Was this working before or this is a new setup?</P><P><SPAN>One of the possible causes is the&nbsp;<STRONG>Connection Name</STRONG>&nbsp;is not configured correctly in the Login Agent Configuration file:</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Brigianakopec_2-1747664772549.png" style="width: 400px;"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/40907iD8FD5B3E2C32761C/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Brigianakopec_2-1747664772549.png" alt="Brigianakopec_2-1747664772549.png" /></span></P><P><SPAN>Confirm the&nbsp;</SPAN><STRONG>connection name</STRONG><SPAN>&nbsp;configured in the&nbsp;</SPAN><STRONG>Login Agent configuration file</STRONG><SPAN>&nbsp;matches the one in the&nbsp;</SPAN><STRONG>Interactive Client - Configure Connection screen</STRONG><SPAN>.</SPAN><BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Brigianakopec_4-1747664811366.png" style="width: 400px;"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/40908i9ED8380A7559DB87/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Brigianakopec_4-1747664811366.png" alt="Brigianakopec_4-1747664811366.png" /></span></P><P>If you use the /sso switch to communicate with the runtime, you may also need the /sso switch in the Login Agent configuration file<BR />Example start-up script with the /sso switch:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Brigianakopec_5-1747664859524.png" style="width: 400px;"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/40909i41CFA56372A561ED/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Brigianakopec_5-1747664859524.png" alt="Brigianakopec_5-1747664859524.png" /></span></P><P>More info here:&nbsp;<A href="https://support.blueprism.com/en/support/solutions/articles/7000087419" target="_self"><SPAN>Why is the Login Agent runtime resource showing Missing/Offline states in the Control Room when using SSO?</SPAN></A></P> Mon, 19 May 2025 14:28:33 GMT https://community.blueprism.com/t5/Product-Forum/Login-Agent-in-BP-v-7-3/m-p/120537#M53214 Brigianakopec 2025-05-19T14:28:33Z