topic Re: help! license has expired (but has not actually expired yet... why?) in Product Forum

help! license has expired (but has not actually expired yet... why?)

sumire — Tue, 27 May 2025 05:24:21 GMT

Our Interact license expires at the end of July, but today I suddenly get a warning that my license has expired, and we can't use Interact.
Why did this suddenly happen today?
What should I do to be able to use Interact again?
Has anyone encountered a similar incident?

Re: help! license has expired (but has not actually expired yet... why?)

henrynli — Tue, 27 May 2025 05:40:28 GMT

Hi Sumire,

Could you check to double confirm if your Interact is still working? If it is still working, likely it might a reminder to renew your license.

If it really stopped working, and you are sure nothing got changed and your license does not expire until July 2025, it might be worth logging a ticket with support.

Re: help! license has expired (but has not actually expired yet... why?)

sumire — Tue, 27 May 2025 06:12:03 GMT

Thank you @henrynli ,

Interact is stopped, and We really did nothing to Interact!

We passed the license file to support, and they said that license file is not broken.

We do want to know why.

Re: help! license has expired (but has not actually expired yet... why?)

sumire — Wed, 28 May 2025 09:10:51 GMT

@henrynli

Strangely enough, today everything was working properly!

I swear I haven't done anything!

The only thing that has changed since the day before yesterday is the system date.

Has something like this ever happened?