topic Re: Importing Error in Product Forum

Importing Error

HannesB55 — Mon, 04 Aug 2025 09:01:57 GMT

I am getting this error when trying to import a process. "An error occurred while attempting to import the release:
Import failed: Could not decrypt data: Padding is invalid and cannot be removed."

Re: Importing Error

SayeedBinAbdullah — Mon, 04 Aug 2025 10:29:25 GMT

Hi @HannesB55

Wanted to check if there were any modifications done to the release file after exporting?

Also wanted to know the version of BP environment from where the release was exported and being imported?

Best Regards,
Sayeed Bin Abdullah

Re: Importing Error

SouravSaha — Mon, 04 Aug 2025 12:07:25 GMT

Hi @HannesB55,

If importing a release from another environment, ensure:

No sensitive data (like credentials) was exported, or
Both environments share the same encryption keys.

As a resolution, please uncheck the credentials when you are importing and create the credentials manually.

Re: Importing Error

SouravSaha — Mon, 04 Aug 2025 12:21:07 GMT

Hi @HannesB55 ,

If importing a release from another environment, ensure:

No sensitive data (like credentials) was exported, or
Both environments share the same encryption keys.

As a resolution, please uncheck the credentials when you are importing and create the credentials manually.

Re: Importing Error

HannesB55 — Mon, 04 Aug 2025 12:24:24 GMT

Hi Sayeed.

Thank you for your reply. I found the problem was actually in credential manager. One of the credentials I was using in the release was causing this error. Got it sorted.

Thanks,

Hannes