topic Re: AI Gateway - List model is failing in Product Forum

AI Gateway - List model is failing

Neel1 — Thu, 07 Aug 2025 13:10:17 GMT

I am trying to use newly launched tool - AI gateway. while it was working fine from last 2 days

Today - I am getting a error in listing the models. any issue ongoing with tool?

#aigateway

Re: AI Gateway - List model is failing

steven.boggs — Thu, 07 Aug 2025 20:07:03 GMT

Hi Neeraj,

Some users were reporting an issue with this earlier today, where /rag/ingest, /rag/ingest/register, and /rag/ingest/listfiles were intermittently timing out or returning forcibly closed connection errors.

Our AI Gateway team performed a small update and restarted the service recently, so it should be up and running again. Could you try this action again and let us know if you're still getting the same error?

Re: AI Gateway - List model is failing

Neel1 — Fri, 08 Aug 2025 06:44:55 GMT

Thanks @steven.boggs for sharing the update - i am able to list models now correctly.

Re: AI Gateway - List model is failing

Neel1 — Mon, 11 Aug 2025 14:57:01 GMT

Hello @steven.boggs - Today again getting issue in RAG Chat completions.

Are you aware of issue ongoing?

Re: AI Gateway - List model is failing

steven.boggs — Mon, 11 Aug 2025 15:21:15 GMT

I'm not aware of any new issues today, but if you're encountering these errors repeatedly and for an extended period of time, I'd recommend opening a Support ticket via our Portal using the 'SS&C AI Gateway' product selection in the drop-down menu. One of our engineers could then investigate this further with our Product team via the ticket.