topic RE: Major Bug in Blue Prism 6.6 Server service behaviour in Product Forum

Major Bug in Blue Prism 6.6 Server service behaviour

PetriKaukua — Fri, 13 Sep 2019 11:48:00 GMT

Hello Everyone!

We have discovered a major bug in Blue Prism 6.6 so before you update read on:

When starting a Blue Prism Server service, the service will always use the [Default] connection configuration. If you are using multiple configurations and multiple services on a one server, only 1 Blue Prism server service will be functional and that service is forced to use Default configuration instead of any other present configurations.

Example:

Both services have been created by Blue Prism BPServer.exe. When trying to start either of the services, it says that the configuration is not valid.

"Service cannot be started. BluePrism.BPCoreLib.MissingItemException: Database connection is not configured correctly"

When we examine and test the configurations on the BPServer.exe everything works as expected. When started from services.msc they will not start due to "No valid connection". We then noticed that if we configure the Default connection, the first service starts normally but the second complains that port is already taken and vice versa. If you configure the Default configuration you are able to start either of the services but not both at the same time due to port is being used. This means that on Blue Prism 6.6 you can only use Default configuration for the Blue Prism server service and that means you can run only 1 Blue Prism Server service per actual Server.

This can also be tested:
Create multiple configurations and create services for them. Configure Default configuration to be valid
Remove all configurations.
Start any one of the created services and it will start despite the configuration has been removed.

I hope that this is fixed as soon as possible.

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Petri Kaukua
Certified Blue Prism Architect
Digital Workforce
Europe/Helsinki
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

ABHISHEKPRIYADA — Fri, 13 Sep 2019 13:19:00 GMT

I am not able to login to the LOcal DB connection
can someone help me on this??

=============================
Login failed. The user could not be found in the database.

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ABHISHEK PRIYADARSHI
DEVELOPER
Wells Fargo
Asia/Kolkata
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

til.minet — Mon, 16 Sep 2019 06:45:00 GMT

Hi Petri,

Thanks for reporting that issue! We plan on upgrading to 6.6 on Thursday and have two connections on our server, just like in your configuration.

Did you already open a support ticket so that the BP tech support gets informed directly? I wonder if the behaviour in your system is a general bug or will only show up in certain configurations...

Anybody else here who updated to 6.6 and encounters this issue?

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Til Minet
RPA Developer
EWE AG Germany
Europe/Berlin
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

PetriKaukua — Mon, 16 Sep 2019 06:51:00 GMT

Hi,

We have created a support ticket and escalated this also to the product owner right after the release. Blue Prism has not yet acknowledged the bug.

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Petri Kaukua
Certified Blue Prism Architect
Digital Workforce
Europe/Helsinki
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

EmilyBristow — Mon, 16 Sep 2019 08:44:00 GMT

Hi Petri,

I wanted to confirm that we are aware of the issue and our development team are working on it.
When we have more information we will share.

Thanks for your patience,

Regards,
Emily

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Emily Bristow
Customer Success Director
Blue Prism
Europe/London
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

PetriKaukua — Mon, 16 Sep 2019 09:34:00 GMT

Hello,

I've gotten message from Blue Prism that developers are working on a fix.

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Petri Kaukua
Certified Blue Prism Architect
Digital Workforce
Europe/Helsinki
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

PetriKaukua — Tue, 17 Sep 2019 10:44:00 GMT

Hi,

It would also be nice if this was listed in the "Known issues" section of 6.6:
https://portal.blueprism.com/customer-support/support-center#/path/Automation-Design/Application-Integration/Firefox/1373259372/What-are-the-known-issues-in-Blue-Prism-version-6-6.htm

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Petri Kaukua
Certified Blue Prism Architect
Digital Workforce
Europe/Helsinki
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

SamanthaShaw — Tue, 17 Sep 2019 13:35:00 GMT

Hi Abhishek

It sounds like this is a different issue to the one being discussed in this thread.

Have you tried searching the Support Center for assistance with your issue?

https://portal.blueprism.com/customer-support/support-center

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Samantha Shaw
Head of Customer Support (EMEA)
Blue Prism
Europe/London
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

FredericTaes1 — Tue, 08 Oct 2019 08:37:00 GMT

Hi Petri,

did you receive an update on this matter ? We are facing the exact same issue, and the proposed workaround is not working. Even with defining the startup parameter, it is not using the separate server configuration, resulting in only one instance being started.

@BlueprismSuppor , did you find a solution yet ? Is it useful to open a separate support ticket ?

Kind regards,

Frederic

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Frederic Taes
RPA Consultant
RoboRana
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

SamanthaShaw — Tue, 08 Oct 2019 08:55:00 GMT

Hi!

We have now produced a Knowledge Base article on this issue, with details of a workaround to use until this can be corrected in a future release:- http://portal.blueprism.com/customer-support/support-center#/path/1384776772

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Samantha Shaw
Head of Customer Support (EMEA)
Blue Prism
Europe/London
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

FredericTaes1 — Tue, 08 Oct 2019 11:59:00 GMT

Hi Samantha,

thanks for the link to the support article. The second workaround did it's job for us (at the moment - the infrastructure team would like to have a clean solution).At least we can continue now, and we hope to see a new release with a permanent fix soon.

Thanks again !

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Frederic Taes
RPA Consultant
RoboRana
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

SathyaPandalai — Tue, 03 Dec 2019 12:58:00 GMT

Hi Emily,

Would you be able to give us an ETA for this fix.

Thank you
Sathya

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Sathya Pandalai
RPA Architect
Edison, NJ
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

PetriKaukua — Mon, 16 Dec 2019 13:38:00 GMT

Hi Samantha,

Any estimate of time or version number where the fix would be in place?

Br,
Petri Kaukua

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Petri Kaukua
Certified Blue Prism Architect
Digital Workforce
Europe/Helsinki
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

SamanthaShaw — Mon, 16 Dec 2019 13:46:00 GMT

This is currently targeted for the next release.

Blue Prism 6.7 is in development and is currently expected to be released during Q1 of 2020.

Information relating to product plans is provided for INFORMATIONAL PURPOSES ONLY. It is general in nature and should not be construed as a binding commitment by Blue Prism.
Blue Prism makes no guarantee of any kind regarding the information provided herein.
Please do not rely on this information in making any purchase decision. The timing of development and release for any product, feature, or functionality shall be decided in Blue Prism's sole discretion and is subject to change.

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Samantha Shaw
Head of Customer Support (EMEA)
Blue Prism
Europe/London
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

NithinShivakum1 — Tue, 17 Dec 2019 02:52:00 GMT

RE: Major Bug in Blue Prism 6.6 Server service behaviour

MonicaLlorens — Mon, 18 Oct 2021 14:40:00 GMT

Hi, cannot find the KB article. Is it gone? Any chance to get access to it?

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Monica Llorens
Senior Business Relationship Manager
Brambles
Europe/London
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

sshaw — Mon, 18 Oct 2021 15:44:00 GMT

The link still seems to work for me.

You will need to ensure you are logged in to the Portal, as I know the link will only work for logged in users.

If you still have issues accessing the link after logging in, please do let us know 🙂

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Samantha Shaw
Global Head of Support Operations
Blue Prism Ltd
Europe/London
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

MonicaLlorens — Mon, 18 Oct 2021 15:55:00 GMT

I'm in the portal but when i click the link i'm taken to the following site:

Same happens to me if i click on customer support. Not sure if i'm missing any other access than the portal and the community. Any chance to get the KB article in PDF or any other format. We've got this issue right now in production so need to apply the solution asap.

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Monica Llorens
Senior Business Relationship Manager
Brambles
Europe/London
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

sshaw — Mon, 18 Oct 2021 16:06:00 GMT

Hi Monica

I have copied the KB article into the ticket your colleague has raised with Support and copied you in.

Apologies if I have the wrong ticket, but hopefully it gives you the content you need!

Thanks!

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Samantha Shaw
Global Head of Support Operations
Blue Prism Ltd
Europe/London
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RE: Major Bug in Blue Prism 6.6 Server service behaviour

MonicaLlorens — Mon, 18 Oct 2021 16:16:00 GMT

Thanks a lot! We are looking into it right now. 🙂

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Monica Llorens
Senior Business Relationship Manager
Brambles
Europe/London
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