Authentication Server User Add Error, Running Error

KodiSrihari — Wed, 05 Nov 2025 12:00:25 GMT

Hi Team,

We are Implementing the "Authentication Server " Configuration steps. In the Blue prism Application Server.

As per the Document during the "Configure Blue Prism users to authenticate via Authentication Server" step in Add User getting an error as below screenshot unable to retrieve Authentication Server Users.

Please suggest if anything need to check for the Authentication Server.

Thanks,

Srihari

Re: Authentication Server User Add Error, Running Error

hossein.azimi — Thu, 06 Nov 2025 23:09:52 GMT

Hello KodiSrihari
Thank you for contacting Blue Prism community.

It looks like the configuration is not completed yet, check the following KB and also online help to review the configuration.

https://docs.blueprism.com/en-US/bundle/blue-prism-enterprise-7-3/page/Guides/authentication-server/auth-server-troubleshooting.htm
https://support.blueprism.com/en/support/solutions/articles/7000076714-bpe-error-unable-to-retrieve-authentication-server-users-when-adding-users-to-a-user-role

Regards
Hossein Azimi (APJ Customer Team Members)

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Authentication Server User Add Error, Running Error

Re: Authentication Server User Add Error, Running Error