topic Re: Duplicate emails receiving from bot account in Product Forum

Duplicate emails receiving from bot account

Mangala_Gouri — Wed, 12 Nov 2025 08:49:40 GMT

although the bot sends email only once, we are receiving the duplicate emails in our inbox from the same bot id, what is the resolution?

Re: Duplicate emails receiving from bot account

RoopkiranBevara — Wed, 12 Nov 2025 15:10:06 GMT

Hi @Mangala_Gouri , for sending email once per day is it scheduled task?

If you are receiving the duplicate mails means, when ever bot run's by the end email notification will exist please crosscheck the code once.

Regards,

Roopkiran.

Re: Duplicate emails receiving from bot account

MangalaGouri — Wed, 12 Nov 2025 15:24:59 GMT

I checked the code and there is only one send email stage, but end users are receiving multiple emails from the bot account

Re: Duplicate emails receiving from bot account

RoopkiranBevara — Wed, 12 Nov 2025 15:28:15 GMT

hi @MangalaGouri is it scheduled bot? or manually running in control room. Any screenshots of mailing part please share once.

Re: Duplicate emails receiving from bot account

MangalaGouri — Wed, 12 Nov 2025 15:47:38 GMT

yes it is scheduled bot

Re: Duplicate emails receiving from bot account

MangalaGouri — Wed, 12 Nov 2025 15:52:19 GMT

we have implemented the SMTP to send email, but still same issue

Re: Duplicate emails receiving from bot account

RoopkiranBevara — Thu, 13 Nov 2025 07:01:31 GMT

Hi @MangalaGouri sorry for late response, is it possible to share some screenshots of mailing part flow & scheduler details to crosscheck. & also please try with outlook VBO instead of SMTP.

Re: Duplicate emails receiving from bot account

SayeedBinAbdullah — Thu, 13 Nov 2025 09:27:00 GMT

Hi @Mangala_Gouri

I have came across a similar thread on community,

https://community.blueprism.com/t5/Product-Forum/OUTLOOK-VBO-Duplicate-emails/m-p/53963#M8571

See if these settings work in your case as well.

Best Regards,
Sayeed Bin Abdullah

Re: Duplicate emails receiving from bot account

MangalaGouri — Thu, 13 Nov 2025 14:56:20 GMT

Re: Duplicate emails receiving from bot account

MangalaGouri — Thu, 13 Nov 2025 14:57:17 GMT

W ehave tried both VBO as well as SMTP, both having same issues, I have attached the code snippet, please check and let me know for any changes

Re: Duplicate emails receiving from bot account

RoopkiranBevara — Thu, 13 Nov 2025 15:04:44 GMT

hi @Mangala_Gouri , Flow looks fine. Could you please check the above link which is shared by sayyed if it helps. Kindly crosscheck those settings in your outlook or MS office 365.

Re: Duplicate emails receiving from bot account

MangalaGouri — Thu, 13 Nov 2025 16:25:31 GMT

Thank you for checking! we tried those settings in outlook, but all the mails from inbox gets accumulated in outbox, is there any alternate solution?

Re: Duplicate emails receiving from bot account

SayeedBinAbdullah — Fri, 14 Nov 2025 13:20:15 GMT

Hi @MangalaGouri

Is it the case with single machine/ID or is it happening with all the machines/ID'S?

Best Regards,

Sayeed Bin Abdullah

Re: Duplicate emails receiving from bot account

MangalaGouri — Fri, 14 Nov 2025 14:42:36 GMT

Its happening with all machine ID's

Re: Duplicate emails receiving from bot account

SayeedBinAbdullah — Sun, 16 Nov 2025 15:24:49 GMT

Please can you attach the screenshot of code stage Send Email?

Re: Duplicate emails receiving from bot account

MangalaGouri — Mon, 17 Nov 2025 14:10:21 GMT

Re: Duplicate emails receiving from bot account

MangalaGouri — Mon, 17 Nov 2025 14:10:55 GMT

attaching the code snippet, please review and let me know

Re: Duplicate emails receiving from bot account

SayeedBinAbdullah — Mon, 17 Nov 2025 14:32:20 GMT

Can you add a sleep after configure stage and check if it is the same?

Re: Duplicate emails receiving from bot account

MangalaGouri — Mon, 17 Nov 2025 15:07:30 GMT

Sleep stage doesnt seem to work

Re: Duplicate emails receiving from bot account

SayeedBinAbdullah — Mon, 17 Nov 2025 19:27:19 GMT

Another possible reason could be due to multiple instances of outlook there are multiple emails being triggered,

Try adding kill outlook instances before sending an email and see if that works.