https://community.blueprism.com/t5/Product-Forum/NextGen-Digital-Worker-Sessions-stuck-in-Queued-or-Created/m-p/123757#M54144 <P>Hi BP Community,&nbsp;</P><P>I've experience this issue on and off since using Blue Prism. We are on the NextGen platform.&nbsp;</P><P>What happens is at times one or more Digital Worker sessions will get stuck in the queue in either a Created or Queued status.&nbsp;</P><P>We have 4 production DW's that all run all our processes. They are scheduled to run via an automation flow.&nbsp;</P><P>Sometimes one or more of the 4 DW's sessions will get stuck at one of the automation flow underlying tasks.&nbsp;</P><P>For example it could get stuck at the Login task or executor task of the process.&nbsp;</P><P>What I've noticed is say for example 1 of the 4 DW's don't run and their session is stuck, when the other 3 DW's have completed their sessions, the other 1 that was stuck will now become unstuck and run. Of course by that time though there is no more work in the queue as the other 4 completed it.</P><P>There are other times where for whatever reason the DW session will be stuck.&nbsp;</P><P>How do you get these sessions unstuck though?&nbsp;</P><P>I've tried rebooting the machine and using the taskkill command many times and that never seems to work.&nbsp;</P><P>Today all 4 of our DW's got stuck when trying to run a scheduled process and they've been stuck for hours. I can't see to get them going and running no matter what I try.&nbsp;</P><P>In NextGen it says that they are "Available" and if I log them out of the machine they go back to "Ready to Login".</P><P>When I check the licenses available it says all 4 are in use, even though I have no active running sessions. I'm assuming due to the queued sessions?</P><P>Any help would be much appreciated. I've opened many tickets with support over some now but I haven't been able to get a clear answer.&nbsp;</P><P>Just trying to understand if there is some method to resolve this when it happens. It seems to happen frequently enough, in some capacity.&nbsp;</P><P>Thank you all,&nbsp;</P> Tue, 02 Dec 2025 16:39:10 GMT shenryifds 2025-12-02T16:39:10Z https://community.blueprism.com/t5/Product-Forum/NextGen-Digital-Worker-Sessions-stuck-in-Queued-or-Created/m-p/123757#M54144 <P>Hi BP Community,&nbsp;</P><P>I've experience this issue on and off since using Blue Prism. We are on the NextGen platform.&nbsp;</P><P>What happens is at times one or more Digital Worker sessions will get stuck in the queue in either a Created or Queued status.&nbsp;</P><P>We have 4 production DW's that all run all our processes. They are scheduled to run via an automation flow.&nbsp;</P><P>Sometimes one or more of the 4 DW's sessions will get stuck at one of the automation flow underlying tasks.&nbsp;</P><P>For example it could get stuck at the Login task or executor task of the process.&nbsp;</P><P>What I've noticed is say for example 1 of the 4 DW's don't run and their session is stuck, when the other 3 DW's have completed their sessions, the other 1 that was stuck will now become unstuck and run. Of course by that time though there is no more work in the queue as the other 4 completed it.</P><P>There are other times where for whatever reason the DW session will be stuck.&nbsp;</P><P>How do you get these sessions unstuck though?&nbsp;</P><P>I've tried rebooting the machine and using the taskkill command many times and that never seems to work.&nbsp;</P><P>Today all 4 of our DW's got stuck when trying to run a scheduled process and they've been stuck for hours. I can't see to get them going and running no matter what I try.&nbsp;</P><P>In NextGen it says that they are "Available" and if I log them out of the machine they go back to "Ready to Login".</P><P>When I check the licenses available it says all 4 are in use, even though I have no active running sessions. I'm assuming due to the queued sessions?</P><P>Any help would be much appreciated. I've opened many tickets with support over some now but I haven't been able to get a clear answer.&nbsp;</P><P>Just trying to understand if there is some method to resolve this when it happens. It seems to happen frequently enough, in some capacity.&nbsp;</P><P>Thank you all,&nbsp;</P> Tue, 02 Dec 2025 16:39:10 GMT https://community.blueprism.com/t5/Product-Forum/NextGen-Digital-Worker-Sessions-stuck-in-Queued-or-Created/m-p/123757#M54144 shenryifds 2025-12-02T16:39:10Z https://community.blueprism.com/t5/Product-Forum/NextGen-Digital-Worker-Sessions-stuck-in-Queued-or-Created/m-p/123760#M54145 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shenryifds_0-1764693578253.png" style="width: 773px;"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/41748iC383DB5FC242E0A6/image-dimensions/773x288/is-moderation-mode/true?v=v2" width="773" height="288" role="button" title="shenryifds_0-1764693578253.png" alt="shenryifds_0-1764693578253.png" /></span></P><P>&nbsp;</P> Tue, 02 Dec 2025 16:40:00 GMT https://community.blueprism.com/t5/Product-Forum/NextGen-Digital-Worker-Sessions-stuck-in-Queued-or-Created/m-p/123760#M54145 shenryifds 2025-12-02T16:40:00Z