topic Re: Seeking Assistance: Browser Launch Issues in Control Room (V7.4.0) in Product Forum

Seeking Assistance: Browser Launch Issues in Control Room (V7.4.0)

Abhi-Chattar — Sun, 11 Jan 2026 07:13:26 GMT

Hi Team,

I hope you are all doing well.

I am currently encountering a technical challenge with a process deployment and would appreciate any insights the community might have. While the process executes successfully and launches the browser without issue within Studio, I am finding that the browser fails to launch when the same process is triggered via the Control Room.

For context, here are the environment details:

Blue Prism Version: 7.4.0
Browser Extension Version: 7.4.0
Browser: Chrome
Chrome Version: 139.0

I have verified that the extension is active, but the behavior persists on the Runtime Resource. If anyone has encountered similar discrepancies between Studio and Control Room environments in V7.4, I would be very grateful for your guidance or any troubleshooting steps you might recommend.

Thank you in advance for your time and help.

Re: Seeking Assistance: Browser Launch Issues in Control Room (V7.4.0)

naveed_raza — Sun, 11 Jan 2026 12:40:47 GMT

can you please share the application modeler and launch stage object studio screenshot..

Re: Seeking Assistance: Browser Launch Issues in Control Room (V7.4.0)

Abhi-Chattar — Sun, 11 Jan 2026 13:45:24 GMT

Hi, Here are the required Screenshots

Re: Seeking Assistance: Browser Launch Issues in Control Room (V7.4.0)

naveed_raza — Sun, 11 Jan 2026 14:00:43 GMT

Site URL is missing in application modeler , if you are not passing Site URL in application modeler then you have to pass in Launch Stage under path .

you can enter the site URL in application modeler, for example: https://www.google.com

Re: Seeking Assistance: Browser Launch Issues in Control Room (V7.4.0)

Abhi-Chattar — Mon, 12 Jan 2026 11:34:24 GMT

Hi,

I have tried but still getting the same error

Re: Seeking Assistance: Browser Launch Issues in Control Room (V7.4.0)

naveed_raza — Mon, 12 Jan 2026 11:56:44 GMT

can you please share the application modeler screenshot. it should work..

Re: Seeking Assistance: Browser Launch Issues in Control Room (V7.4.0)

jordan.harvey.norfolkcc — Tue, 13 Jan 2026 12:41:25 GMT

This is something that we currently have on 7.3, Blue Prism confirmed a bug existed for this and that it was fixed in the next version. A little concerning to see it present on 7.4. Either way though we were provided with a "Browser Utility" object to workaround the problem.

I would upload here, but the forums won't allow file uploads. If you send me a message I'll happily email it over to you along with our slightly modified version to add some more useful functionality.