topic Beginner's Questions in Product Forum

Beginner's Questions

anneyutoku — Mon, 16 Feb 2026 13:12:28 GMT

Please excuse my basic question.
No matter how many times I try at the login screen (sign in with BluePrism credentials), I keep getting the message in Japanese: “Login failed. The username or password is incorrect. Please try again.”
The tutorial seems to indicate that the initial information for both fields is “admin,” but even when I try that here, I get this same message.
Could you please provide the specific steps from installation to successful login?

Re: Beginner's Questions

anneyutoku — Mon, 16 Feb 2026 13:23:56 GMT

By the way, the edition is 7.5.

Re: Beginner's Questions

greggoodrem — Mon, 16 Feb 2026 13:45:30 GMT

Hello if this is the learning edition the login details should be admin and then the password you set.

If this is the live environment at a workplace you will have to ask your administrator for these initial details and then change your password once you get access. I hope that helps?!

Re: Beginner's Questions

anneyutoku — Mon, 16 Feb 2026 16:23:04 GMT

Dear Support Team,
The issue has been resolved! Thank you so much for your help despite my basic question.
I will continue to strive for better learning.
I may need your assistance again in the future, and I sincerely appreciate your continued support.