topic Re: Runtime resources suddenly show connection lost or offline in Product Forum

Runtime resources suddenly show connection lost or offline

MithunR — Tue, 16 Jan 2024 06:50:45 GMT

Hi,

We are experiencing connection lost or offline more frequently after upgrading the Blue Prism to 7.2.1.

Any help to overcome this issue.

Regards

Mithun

Re: Runtime resources suddenly show connection lost or offline

John__Carter — Tue, 16 Jan 2024 09:42:43 GMT

Raising a support ticket might be more effective Mithun. Provide as much information as you can in the ticket so the Support team can help you effectively.

Re: Runtime resources suddenly show connection lost or offline

Arto — Thu, 05 Dec 2024 09:47:43 GMT

Same here after upgrading from 6.10 to 7.3. We raised a ticket immediately when we found this issue (many months ago) but it's still not resolved. It happens only with browser automations (we use Chrome) and automations which use Mainframe Application. Automations that don't use any applications work just fine. It usually happens right after the application is closed. We've tried many different ways to close applications and also replaced Launch with Start Process because Launch is unreliable in this version.

Re: Runtime resources suddenly show connection lost or offline

GLWILAND — Fri, 27 Mar 2026 20:13:40 GMT

We have been seeing similar issues after migrating our app servers to a cloud hosted environment whilst retaining our resource machines on prem. Everything points to failure of a persistent connection between the resource machines and the app server. Blue Prism is extremely sensitive to connection persistence, far more than bandwidth. Have not resolved yet but am hopeful our internal network resources can check for all of the pertinent configuration settings. May have to move back on prem if not resolved.