topic Re: Launch Issue in Product Forum

Launch Issue

EricLi — Mon, 30 Mar 2026 03:15:10 GMT

Not every time but sometimes launch a web-based application, the home page cannot be loaded, the web page keeps as a blank page always. Until remote access this resource, the page then loaded.

What about this problem? How can I get it fixed? thank！

Re: Launch Issue

SouravSaha — Mon, 30 Mar 2026 05:43:58 GMT

Hi @EricLi,

This is likely a Session Rendering issue. When no one is logged in via RDP, Windows may not initialise the graphics engine, leaving the browser unable to draw the page.

Disable GPU: Add --disable-gpu and --disable-software-rasterizer to the Arguments field in your Application Modeller.
Active Session: Use Blue Prism Login Agent to ensure a Windows desktop is unlocked and active before the process starts.

Re: Launch Issue

naveed_raza — Mon, 30 Mar 2026 11:21:48 GMT

can you please share the application modeler screenshot.

Re: Launch Issue

EricLi — Thu, 02 Apr 2026 03:04:29 GMT

@SouravSaha than you! Your advice works for me.