topic Re: BPE 7.5.1 - incorrect Error message coming while working on chrome browser in Product Forum

BPE 7.5.1 - incorrect Error message coming while working on chrome browser

Neel1 — Mon, 19 Oct 2026 14:48:12 GMT

i am using 7.5.1 Enterprise edition and getting below error while attaching to chrome page. I have the correct extension of chrome.

i found an article regarding this but this article is on Edge and i am using chrome . i am not sure why i am getting edge related message in blue prism when i am working on chrome.

also, is there similar article on chrome browser?

BPE error "Unable to contact the tab. Blue Prism could not establish a connection with the selected tab. This may happen if the tab is in IE Mode or in sleep mode. Please ensure the tab is active and accessible" with an open Edge browser :

Re: BPE 7.5.1 - incorrect Error message coming while working on chrome browser

Wittawat — Wed, 21 Oct 2026 01:49:27 GMT

Hi @Neel1 , I don't see any dedicated KB about tab sleep mode for Chrome.
However, I can see the following KB that mentions the Chrome Background apps and Memory Saver.

https://support.blueprism.com/en/support/solutions/articles/7000086143-bpe-error-the-browser-extension-was-not-detected-after-the-process-has-been-running-previously-or-for-a-long-period-of-time

https://support.blueprism.com/en/support/solutions/articles/7000076733-bpe-error-the-browser-extension-was-not-detected-when-attempting-to-launch-a-browser-based-chrome-firefox-or-edge-chromium-application

Have you tried adding your URLS to the Keep Sites Active - to prevent any sleep issues within Chrome. - It's worth adding.

Re: BPE 7.5.1 - incorrect Error message coming while working on chrome browser

Neel1 — Thu, 22 Oct 2026 03:35:24 GMT

Thanks @Wittawat for sharing your input.

I'm unable to open either of the links. Also, the error appears within a few seconds of launching the URL, so it doesn't seem to be a sleep/timeout issue.

Also, the error message should be updated to something more meaningful that clearly indicates the root cause.

i am investigating more on this in parallel.