topic Login Agent Failed After Change IP Address in Product Forum

Login Agent Failed After Change IP Address

EricLi — Wed, 22 Jun 2022 08:21:00 GMT

One of our fix IP runtime resource is out of work after changed to another fix IP. We have changed settings we can think of, but the login agent still do not work. Check the event log, an error message as:

Failed to process session change. System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at LoginAgentService.LoginAgentService.StartResourcePC(Config cfg)
at LoginAgentService.LoginAgentService.OnSessionChange(SessionChangeDescription desc)
at System.ServiceProcess.ServiceBase.DeferredSessionChange(Int32 eventType, Int32 sessionId)

What should I do to address this issue.

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Eric Li
Operation Analysis
AIG
Asia/Hong_Kong
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RE: Login Agent Failed After Change IP Address

JerinJose — Wed, 22 Jun 2022 23:08:00 GMT

Hi Eric,

Did you update the DNS after changing the IP? run a ipconfig /flushdns from the cmd of application server and the Interactive client.
also try changing the connection settings in systems>settings to register using machine short name and communicate using FQDN.

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Jerin Jose
Technical Product Owner
EY
Asia/Kolkata
*"If you find this post helpful mark it as best answer, .*
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RE: Login Agent Failed After Change IP Address

EricLi — Thu, 23 Jun 2022 03:36:00 GMT

Thank you, Jerin. Bot recoverd after change to register using machine short name and communicate using FQDN.

Eric Li

AIG

Automation Delivery Team | China Service Center

9F, The Centerpoint (Shuion), 374-2 Beijing Road, Guangzhou, China 510030

Tel: (+86 20) 2882 5022

Eric-F.Li@aig.com | www.aig.com

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