topic RE: Hub Installation Issue in Product Forum

Hub Installation Issue

UttaranChowdhur — Thu, 27 May 2021 10:45:00 GMT

Hello,

I am trying to install Blue Prism Hub 4.2 but it is throwing this error during the installation.

All the prerequisites has been completed and all the database permissions are also given. I have attached the error log for reference. Kindly, provide me with a solution as soon as possible.

Thank You.

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Uttaran Chowdhury
Associate Consultant
Tech Lateetud
Asia/Kolkata
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RE: Hub Installation Issue

joefarr — Thu, 27 May 2021 12:09:00 GMT

Hi Uttaran

It's great you have the log, I think this is one for our Support team and they'll probably need it. Please contact support@blueprism.com with this issue.

Thanks

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Joe Farr
Product Consultant
Blue Prism Limited
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RE: Hub Installation Issue

Tejaskumar_Darji — Wed, 02 Jun 2021 17:33:00 GMT

I'm trying to install Hub and it is asking to fulfill prerequisites. Can you guide me on how did you install the pre-required components?

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Thanks & Regards,
Tejaskumar Darji
Sr. RPA Consultant-Automation Developer
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RE: Hub Installation Issue

bruce.liu — Thu, 03 Jun 2021 05:37:00 GMT

Hi Tejaskumar,

Please refer to the Hub installation guide. For v4.3, you may find it here. Page 22 has links to all dependent libraries.

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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RE: Hub Installation Issue

divyarani411 — Fri, 25 Jun 2021 16:21:00 GMT

have you been installed hub?

After installation i am unable to open
hub.local
authentication.local ets any help would be appreciated

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Divyarani B
ASE
IBM India Pvt Ltd
Asia/Kolkata
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RE: Hub Installation Issue

ramprasad.gajula — Fri, 25 Jun 2021 16:35:00 GMT

Hi Divyarani ,

I have installed HUB and its working fine to me.

Please find the below screenshot for Software requirements to Install HUB.

If you are facing any issues with HUB URL or Authentication URL, look the below links may resolve your issues.

http://portal.blueprism.com/customer-support/support-center#/path/Installation-Platform/Security/Authentication-Server/1672605682/How-do-I-fix-ANCM-Out-Of-Process-Startup-Failure-errors-when-I-am-browsing-through-the-Hub-website.htm

http://portal.blueprism.com/customer-support/support-center#/path/Installation-Platform/Security/Audit/1674542582/Why-do-I-get-a-No-data-available-message-when-attempting-to-view-Auditing-events-within-the-Hub-website.htm

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Hub Installation Issue

divyarani411 — Sun, 27 Jun 2021 11:00:00 GMT

thank you for your comment.

Actually, my hub installation failed. I have checked all pre requisites and installed my hub carefully. I couldn't able to figure out the actual issue now. without installing the hub properly, i was trying to accessing the hub.local site 😛

It was my mistake. now i have tried installing again and it failed. i have dropped an email to support team already. I am waiting for their reply.

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Divyarani B
ASE
IBM India Pvt Ltd
Asia/Kolkata
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