topic RE: What's App in Product Forum

What's App

DiegoRecabarren — Thu, 27 Jun 2019 18:22:00 GMT

Hi all!
I'm from Argentina and it's a pleasure to be here and learn from you! I'm new on this, recently finished a developer course, and have a request from a user that want to take an sales order in SAP.

The procedure is like this:

* The client fills out an Excel form with all the details of the order.
* Send the file to the Contact Center through a WhatsApp number.
* The seles man, take that data and manually enter it into SAP
* End of the process

The question is: Do you know how can I take this file properly? Have any API or directly to WhatsApp web?

Thanks for all!

Diego.

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Diego Recabarren
Marketing & Sales - Business Analytics expert
Nestlé
America/Argentina/Buenos_Aires
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RE: What's App

jaynejal — Fri, 28 Jun 2019 05:30:00 GMT

Twilio has an API for WhatsApp.

https://www.twilio.com/whatsapp/api?pdv=c&pcrid=313326800043&pmt=b&pkw=%2Bwhatsapp%20%2Btwilio&campaign=G_S_Brand_Beta_INTL&utm_source=google&utm_medium=cpc&utm_term=%2Bwhatsapp%20%2Btwilio&utm_campaign=G_S_Brand_Beta_INTL&utm_content=CjwKCAjw0tHoBRBhEiwAvP1GFfRXNOsJ63A-p2MWD2nlEOjNyvKtovvTjVMrW2bik-WJCRv5GZOR9hoCA4kQAvD_BwE&gclid=CjwKCAjw0tHoBRBhEiwAvP1GFfRXNOsJ63A-p2MWD2nlEOjNyvKtovvTjVMrW2bik-WJCRv5GZOR9hoCA4kQAvD_BwE&gclsrc=aw.ds

There is an existing Twilio skill in DX which you could probably modify to cater for the WhatsApp API.

https://digitalexchange.blueprism.com/dx/entry/9648/solution/twilio---sms-messaging-integration

Regards, Jay

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Jay Nejal
Senior Solutions Consultant
Blue Prism Asia
Asia/Singapore
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RE: What's App

GiulianaSuetu_P — Wed, 14 Aug 2019 22:48:00 GMT

Hi, I am trying to do the same. I have looked at the Twilio Skill documentation and seems like I should be able to use "Send Message" action to send WhatsApp messages by adding a "whatsapp: [number]" in To/From inputs. However I couldn't make it work, it says is not a valid number. Any suggestions?

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Giuliana Suetu Pasqualini
RPA Specialist
DiRWA Brasil
America/Sao_Paulo
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RE: What's App

jaynejal — Thu, 15 Aug 2019 02:37:00 GMT

Have you enabled the WhatsApp in Twilio?

https://www.twilio.com/console/sms/whatsapp/learn

To send messages with WhatsApp in production, you have to wait for WhatsApp to formally approve your account. But, that doesn't mean you have to wait to start building. Twilio Sandbox for WhatsApp lets you test your app in a developer environment.

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Jay Nejal
Senior Solutions Consultant
Blue Prism Asia
Asia/Singapore
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RE: What's App

GiulianaSuetu_P — Tue, 20 Aug 2019 14:02:00 GMT

Hi, I was able to send/receive messages using other platforms with the Twilio API, however investigating a little more I found out using the exact same code in Blue Prism will ignore the symbol: "+" when sending the inputs.
I tried using escape chars such as: "whatsapp:\+[number]" but nothing seems to read the "+" correctly.
Do you have any suggestions @jaynejal ?

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Giuliana Suetu Pasqualini
RPA Specialist
DiRWA Brasil
America/Sao_Paulo
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RE: What's App

jaynejal — Tue, 20 Aug 2019 14:10:00 GMT

Hi,

Since my Twilio Mobile number originates from US, you have to find the number code to dial internationally instead of the + sign.

For my US number, the numbers replacing the + is 011 e.g. 0116512345678

The skill somehow removes the + sign.

Regards, Jay

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Jay Nejal
Senior Solutions Consultant
Blue Prism Asia
Asia/Singapore
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RE: What's App

AlbertJoseph — Mon, 26 Dec 2022 10:08:00 GMT

Hi, Sorry to post here

I am trying to integrate this gbwhatsapp application to integrate it with twilio API to add numbers in bulk quantity which is I think not possible with original WhatsApp.

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Albert Joseph
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RE: What's App

shashank.kumar280 — Tue, 27 Dec 2022 05:17:00 GMT

@AlbertJoseph

Does gbwhatsapp have an API available that you are trying to integrate?

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Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
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RE: What's App

AnonymousMember — Thu, 30 Mar 2023 09:02:00 GMT

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RE: What's App

AnonymousMember — Mon, 03 Apr 2023 09:33:00 GMT

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RE: What's App

AnonymousMember — Sun, 09 Apr 2023 07:54:00 GMT

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RE: What's App

PvD_SE — Tue, 11 Apr 2023 11:56:00 GMT

Hi,

If there are so many questions about the GB WhatsApp, then why not do the simple thing and use email instead? Readily available in every business and with virtually every private person, solid working VBO's in BP out of the box, knowledge on how to use email and how to set it up available in every company.

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Happy coding!
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Paul
Sweden
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RE: What's App

JamesBond — Tue, 30 May 2023 07:53:00 GMT

Hello, Avoid using GBWhatsApp [EDIT: Link removed for safety] for integrating with Twilio as it is a modified version of WhatsApp and may pose security risks. Stick to the official WhatsApp Business API provided by Twilio for reliable and compliant bulk messaging. Use authorized and supported methods for successful integration.

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James Bond
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RE: What's App

joelkrause — Tue, 12 Dec 2023 15:34:00 GMT

Using unofficial mods like GB WhatsApp [EDIT: Link removed for safety] poses security risks and violates the platform's terms. Stick to the official version for a secure messaging experience.

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joel krause
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RE: What's App

AnonymousMember — Thu, 14 Dec 2023 12:01:00 GMT

This post was removed

RE: What's App

Thiagorossharma — Sun, 21 Jan 2024 14:49:00 GMT

Important advice! Use Twilio's official WhatsApp Business API for secure and compliant bulk messaging. To ensure reliable integration processes, avoid the potential security issues connected with modified versions such as GBWhatsApp.Fm Whatsapp

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Thiagoros sharma
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RE: What's App

Michael_S — Mon, 22 Jan 2024 10:14:00 GMT

Hi all,

As many have commented, please take an extra degree of care when using 3rd party, modified versions of applications (and their APIs). I have removed several links from this thread, and deleted some spammy responses, which seem to be promoting that app (which I wont share the name of again as it seems to be triggering some bot activity).

Proceed with caution, and always make sure you know where your data is going and how it is being stored/processed.

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💙 Michael
(I'm part of the SS&C Blue Prism Community Team)
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