topic RE: HUB- Something went wrong issue in Product Forum

HUB- Something went wrong issue

Chaithanya340 — Tue, 24 May 2022 10:50:00 GMT

Hi community,

Hope everyone are doing well!

I have successfully installed hub with all the pre requisites in place. I have also configured authentication server and mapped the user properly, blueprism login can be done using authentication server but no data is showing up in hub(control room).
Steps tried :

Restarted IIS and ensured proper bindings to all hub websites
Certification mapping is done as per pre requisites
Database user have appropriate permissions to access databases

Is there anything, I can do to resolve this issue ???

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Chaithanya Kumar K L
RPA developer
Bengaluru
7892048438
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RE: HUB- Something went wrong issue

JacobClary — Tue, 24 May 2022 19:43:00 GMT

Hello Chaithanya, I hope you are doing well today.

As you can see, the "Something went wrong" error doesn't point to a specific place, so it could point to a number of issues. I would recommend recreating this issue so that the message pops up, and then checking the Hub logs. The various Hub logs will be located in the Blue Prism folder.

You can also check for specific errors in the browser itself by using the browser console with F12. Press F12 and then recreate the issue. You will see elements pop up in the "Network" tab. You can click specific elements and view more about them, potential errors will show up here. If you do see "font" errors, those can be ignored.

I hope this information helps!

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Jacob Clary
Customer Support Engineer
Blue Prism
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RE: HUB- Something went wrong issue

Chaithanya340 — Wed, 25 May 2022 03:53:00 GMT

Hi Jacob,

Thanks for the reply,

I found http 502 error code when I looked into network tab of hub website. What does this specify exactly ?

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Chaithanya Kumar K L
RPA developer
Bengaluru
7892048438
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RE: HUB- Something went wrong issue

jsantiago08 — Tue, 19 Jul 2022 18:58:00 GMT

I have similar problem. Have you found any solution on this? Thank you.

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Kirby
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RE: HUB- Something went wrong issue

AbhishekKumar1 — Fri, 22 Jul 2022 09:36:00 GMT

Hello Chaithanya,

I believe you have done all the configuration correct (If you are able to authentication BP using authentication server). Try to to below steps, see if it works :

1. Install Blueprism API and setup it correctly. Reference https://bpdocs.blueprism.com/en-us/video/install-bp-api.htm?tocpath=Installation%20videos%7C_____13

After installation done, give IIS AppPool\Blueprism API appropriate permission in required database (where you have configured authentication server).

2. Add Blue Prism API URL in hosts file(C:\windows\system32\drivers\etc\hosts)

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Abhishek Kumar
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RE: HUB- Something went wrong issue

Tejaskumar_Darji — Sat, 23 Jul 2022 11:12:00 GMT

I'm too facing this error. It does not let Import Decision model neither let me create a new model.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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RE: HUB- Something went wrong issue

joefarr — Mon, 25 Jul 2022 08:21:00 GMT

Hello,

This is most likely an issue with one of the Web Apps not starting correctly. You can try restarting the Web Server or the application pools, and then relaunching Hub.

If this does not work, it's worth taking a look at the logs (by default at C:\Program Files (x86)\Blue Prism\Hub\Logs_Hub), and contacting support@blueprism.com.

Cheers

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Joe Farr
Senior Product Specialist
Blue Prism Limited
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RE: HUB- Something went wrong issue

joefarr — Mon, 25 Jul 2022 09:01:00 GMT

Hi Tejaskumar

Your issue is different and specifically relates to Decision. You can check the logs to assess the issue (default location is C:\Program Files (x86)\Blue Prism\Hub\Logs_Hub) and there are some common troubleshooting tips here.

I would also check that:

The Decision certificate is configured with IIS_IUSRS
The certificate thumbprint matches that in the appsettings file.
The Decision address has been added to the host file.

Once complete, restart hub completely and check again.

If this doesn't work, this will be one for support@blueprism.com.

Cheers

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Joe Farr
Senior Product Specialist
Blue Prism Limited
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RE: HUB- Something went wrong issue

ramprasad.gajula — Wed, 27 Jul 2022 09:21:00 GMT

Hi,
Can you verify the URLs in host file.
Sometime URLs wont update in host file while installing Blue Prism hub. if any anything missed, update manually.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: HUB- Something went wrong issue

Tejaskumar_Darji — Mon, 08 Aug 2022 06:57:00 GMT

Hi @Joe Farr,

I've updated my Hub to the latest version 4.6 and now I'm not able to login to Auth Server and it keeps throwing "Something Went Wrong"

I checked Logs_Hub folder but it empty.

I tried to explore many troubleshoot options but nothing seems to be working for me so far.

Before the Hub 4.6 update, I was able to login into Auth server and so Hub and BP were accessible.

But in Auth server log I do see this item.

I doubt something is off with RabbitMQ that it is not able to connect and hence Auth Server, Hub, BP nothing is reachable.

But I'm not sure so need help.

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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RE: HUB- Something went wrong issue

joefarr — Mon, 08 Aug 2022 13:14:00 GMT

Hi Tejaskumar,

There could be a number of things that have happened here so I really think this is one for support@blueprism.com. That way all possible options can be checked and resolved.

Cheers

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Joe Farr
Senior Product Specialist
Blue Prism Limited
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RE: HUB- Something went wrong issue

CHOKKAKULAPushp — Thu, 23 Feb 2023 05:03:00 GMT

Hello Chaitanya,

Did you find the root cause and solution for this issue? Even I am facing the same problem.

Regards,

Pushpa

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CHOKKAKULA Pushpa
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RE: HUB- Something went wrong issue

AbhishekKumar1 — Thu, 23 Feb 2023 13:36:00 GMT

Hi Chokkakula,

Could you elaborate more what is the issue and with the screenshot?

Regards,

Abhishek

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Abhishek Kumar
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RE: HUB- Something went wrong issue

CHOKKAKULAPushp — Thu, 23 Feb 2023 13:46:00 GMT

Hello Abhishek,

When I log into the authentication server its showing Something went wrong and I am even unable to load the control room data.

When I load any sites other than hub.local and authentication.local it's showing as below. Could it be the reason?

Regards,

Pushpa

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CHOKKAKULA Pushpa
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RE: HUB- Something went wrong issue

AbhishekKumar1 — Thu, 23 Feb 2023 15:23:00 GMT

Hi,

There can be many reasons, please do below checks.

Check whether in Database app pool identity access has been provided or not.
For SSL certificate you have used for site, make sure the private key access has been given to respected app pool identities.
If you can't see anything in web based control room. Make sure you did above checks and additionally you need to reinstall blueprism API which is required to make it work. One thing to remember, only one database can be configured per blueprism api hence make sure you are using the same database name in blue prism API and in the hub to see the control room details.
Notification , signal etc. you can't reach it because site data is not available but it is required for some other mean (Haven't explored much but for me as well notification site was not reachable so no need to worry.)
Also please check the authentication server error logs and hub logs may be something you can find useful.

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Abhishek Kumar
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RE: HUB- Something went wrong issue

CHOKKAKULAPushp — Fri, 24 Feb 2023 06:11:00 GMT

Hello Abhishek,

Can you please tell me how the first two steps can be done.

Thanks in advance.

Regards,

Pushpa

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CHOKKAKULA Pushpa
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RE: HUB- Something went wrong issue

zdenek.kabatek — Fri, 24 Feb 2023 07:35:00 GMT

Hi,

we were getting this at a client site and the reason was that the certificates were not placed on the user machines. It sounds weird to me but it resolved the issue completely. We copied the certificates from the server to the user machines and the issue was gone.

Best regards

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: HUB- Something went wrong issue

CHOKKAKULAPushp — Tue, 28 Feb 2023 04:37:00 GMT

Hello,

We have installed Blue Prism Hub and the required configuration on server . May I know the requirements and steps needed to view the control room in browser in the client systems. In client systems also is the entire hub and authentication server setup needed to open control room in browser?

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CHOKKAKULA Pushpa
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RE: HUB- Something went wrong issue

AbhishekKumar1 — Tue, 28 Feb 2023 07:37:00 GMT

Hi Chokkakula,

You don't need to configure anything in Client, everything should be done on server where hub and authentication server is configured.

You need to grant required access rights to the hub user in Blue prims application so that it can read the data from control room. Also give the required rights to the IIS APPPOOL\Blue prism API user in database where you have installed the Blue prism API.

The reason of copying the required certificate to the user machine is to access the site from client machine but this is only required when you use url name as something different from server name FQDN. If you follow the blue prism docs or tutorial, it was mentioned to use hub.local and authentication.local but these names are not recognized by the client. Therefore it is better to use server name FQDN instead of above names for configuring hub and authentication server site because in this case if you use certified SSL it will be correctly authenticated by all the machines. However if you configured the hub and authentication server with the names hub.local and authentication.local then you need to copy the certificate into all the required client machines too.

Regards,
Abhishek Kumar
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RE: HUB- Something went wrong issue

CHOKKAKULAPushp — Tue, 28 Feb 2023 07:51:00 GMT

Hello Abhishek,

Doing this can I open authentication.local in client system in browser? Will it work?

Regards,

Pushpa

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CHOKKAKULA Pushpa
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