Journey with BP Service Assist in the contact center

SatishShenoy — Sun, 29 Aug 2021 17:10:00 GMT

Journey (https://www.journeyid.com) has tackled security, privacy and CX challenges with its award-winning Trusted Identity Platform and “zero Knowledge” network, which fundamentally solves for the lack of an identity layer on the internet.

In an omnichannel contact center, it is difficult to be sure your customer is really who they say they are. Bad actors are more active and innovative than ever, so the old ways of establishing trusted identity (username, passwords, silly questions) are completely inadequate and have a terrible customer experience. Journey’s secure and privacy-preserving user authentication coupled with Blue Prism’s Service Assist seamlessly verifies the digital identity from the back office to the front office, enabling fast and virtually frictionless customer experience. Use cases include authenticating customers as they call into a business using facial biometrics or mobile app, verifying identity through Driver’s License analysis and validation with Department of Motor Vehicles for applications for loans, insurance, etc. and finally keeping payments or other transactions secure inside of Journey’s zero knowledge network.

More information about Journey and Blue Prism Service Assist on Showpad. If you want to discuss Journey or have questions that need a live discussion please reach out to either Satish Shenoy or Rachael Burgon.

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Satish Shenoy
Director
Technology Alliance Partners
America/Los_Angeles
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topic Journey with BP Service Assist in the contact center in Product Forum

Journey with BP Service Assist in the contact center