topic Link to an inbox item in Product Forum

Link to an inbox item

zdenek.kabatek — Wed, 05 Oct 2022 09:12:00 GMT

Hi,

is it possible to send an email by digital worker with a link to a particular inbox item which is awaiting for user attention in Interact?

Thanks.

Regards

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: Link to an inbox item

joefarr — Wed, 05 Oct 2022 10:10:00 GMT

Hi Zdeněk

I know you've probably already been playing around with this and the best answer I can find is "sort of".

It is possible to extrapolate the URL for the submission and send that to the user as an email. For example, "https://interact.local/#/my-work/{Submission ID}/assigned-by-digital-worker-request.

However, when they click the link, they will have to log in to Interact and they will then land on the Interact home page (the one with the user's available forms) and not the inbox or the submission itself.

Cheers

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Joe Farr
Senior Product Specialist
Blue Prism Limited
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RE: Link to an inbox item

zdenek.kabatek — Wed, 05 Oct 2022 12:01:00 GMT

Hi, Joe,

thanks for confirmation even though it is not the behavior I would like to have at least I know it.

One more question - if I want to know the number of items in a user inbox I have to query Interact database, right? There is no other way how to get it, right? I think I know the answer but I need to know for sure.

Thanks.

Regards

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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