https://community.blueprism.com/t5/Product-Forum/Blue-Prism-Server/m-p/52130#M7061 Hi An Zhou,<BR /><BR />There are some factors you need to verify to determine the reason for an Application Server service failure.<BR /><BR /> <UL> <LI>Check the network connectivity between the Application Server and the Database Server. (Examine the network latency that expected to be less than 4ms and ensure there are no packet drops).</LI> <LI>Check the recent changes over the firewall rules or the settings over the End-Point protection software which may prevent the port connections or service executions intermittently.</LI> <LI>Check the Application Server's user access permission. If there's any AD account associated, check the password expiry of the respective service account</LI> <LI>Verify the status of OS patching or security updates that may have caused the service failure.</LI> <LI>Check the Startup Type which is expected to be Automatic in the Blue Prism Server Services.</LI> <LI>By examining the Blue Prism Event Logs and Windows System Event Logs further, you may find the cause of the issue.</LI> </UL> <BR /><BR />------------------------------<BR />Jega Avinasinathan<BR />Customer Support Engineer<BR />Blue Prism<BR />------------------------------<BR /> Fri, 13 Mar 2020 05:39:00 GMT jegendra 2020-03-13T05:39:00Z https://community.blueprism.com/t5/Product-Forum/Blue-Prism-Server/m-p/52129#M7060 <DIV class="media" style="overflow: hidden; zoom: 1;"> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="25991.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/26123i7BC3EB54236FA0DA/image-size/large?v=v2&amp;px=999" role="button" title="25991.png" alt="25991.png" /></span> <UL> <LI> <P data-group="1-1" class="src highlight">Why does it always stop</P> </LI> </UL> <UL> <LI> <P data-group="1-1" class="src">How does it start or when does it start</P> </LI> </UL> </DIV> </DIV><BR /><BR />------------------------------<BR />xiaojunmin<BR />------------------------------<BR /> Fri, 13 Mar 2020 04:35:00 GMT https://community.blueprism.com/t5/Product-Forum/Blue-Prism-Server/m-p/52129#M7060 anzhou 2020-03-13T04:35:00Z https://community.blueprism.com/t5/Product-Forum/Blue-Prism-Server/m-p/52130#M7061 Hi An Zhou,<BR /><BR />There are some factors you need to verify to determine the reason for an Application Server service failure.<BR /><BR /> <UL> <LI>Check the network connectivity between the Application Server and the Database Server. (Examine the network latency that expected to be less than 4ms and ensure there are no packet drops).</LI> <LI>Check the recent changes over the firewall rules or the settings over the End-Point protection software which may prevent the port connections or service executions intermittently.</LI> <LI>Check the Application Server's user access permission. If there's any AD account associated, check the password expiry of the respective service account</LI> <LI>Verify the status of OS patching or security updates that may have caused the service failure.</LI> <LI>Check the Startup Type which is expected to be Automatic in the Blue Prism Server Services.</LI> <LI>By examining the Blue Prism Event Logs and Windows System Event Logs further, you may find the cause of the issue.</LI> </UL> <BR /><BR />------------------------------<BR />Jega Avinasinathan<BR />Customer Support Engineer<BR />Blue Prism<BR />------------------------------<BR /> Fri, 13 Mar 2020 05:39:00 GMT https://community.blueprism.com/t5/Product-Forum/Blue-Prism-Server/m-p/52130#M7061 jegendra 2020-03-13T05:39:00Z