topic RE: Blue Prism Login Agent (5.0.24 and 6.5) and Win10 Screensaver in Product Forum

Blue Prism Login Agent (5.0.24 and 6.5) and Win10 Screensaver

535008387 — Wed, 09 Oct 2019 17:05:00 GMT

We are having an issue with the screensaver kicking in even though we have a GPO to suppress. The login process and screensaver exemption policy works in Win7 but in WIN10 (separate policies for each OS version). When we log into Win10 VM via RDP screensaver does not kick in. Anyone having a similar issue? I know login agent is supposed to be standard interactive login but need to verify for technical support teams.

Rob

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Robert Hough
Project Manager
Royal Bank of Canada
Canada
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RE: Blue Prism Login Agent (5.0.24 and 6.5) and Win10 Screensaver

MohitGupta1 — Wed, 29 Jul 2020 20:08:00 GMT

Hi Rob, we are migrating our VM's to win10 and we are encountering the same issue. Have you been able to find the fix and if so, would you please share any suggestions?

Regards
Mohit

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Mohit Gupta
Senior Associate
Cognizant technology Solutions
America/Chicago
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RE: Blue Prism Login Agent (5.0.24 and 6.5) and Win10 Screensaver

535008387 — Thu, 30 Jul 2020 13:24:00 GMT

We found out it was how our GPO was being applied. Had to modify from Win7 to Win10.

Rob

Robert Hough, Project Manager, NGO Technology Practice Centre

Royal Bank of Canada

T. 647-400-2669 | 88 Queens Quay-6th floor

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RE: Blue Prism Login Agent (5.0.24 and 6.5) and Win10 Screensaver

MohitGupta1 — Fri, 31 Jul 2020 13:46:00 GMT

Got it, thanks Rob. I learnt from BP Support of an additional GPO setting while moving from win7 to win10.

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Mohit Gupta
Senior Associate
Cognizant technology Solutions
America/Chicago
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RE: Blue Prism Login Agent (5.0.24 and 6.5) and Win10 Screensaver

ChristinaMorale — Mon, 03 Aug 2020 16:12:00 GMT

Hello, the additional GPO setting in Windows 10 that should be enabled is "Prevent enabling lock screen slide show"

It can be found under, Computer Configuration\Administrative Templates\Control Panel\Personalization

Thank you!

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Christina Morales
Senior Customer Support Engineeer
Blue Prism
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