https://community.blueprism.com/t5/Product-Forum/Checking-if-robot-is-freezing/m-p/52619#M7465 We are facing similar issue; the bot completely freezes when working with a browser based application but in control room it appears to be running. Can you please elaborate on the solution for this issue as it seams that the bot just doesn't move forward or go to the timeout exception route as well. Fri, 19 Jan 2018 06:26:00 GMT SagarMehta 2018-01-19T06:26:00Z https://community.blueprism.com/t5/Product-Forum/Checking-if-robot-is-freezing/m-p/52617#M7463 Hi, it sometimes happens that a robot freezes when executing a task. However, in the control room it appears to be running. Is there a way i.e. to be able to notice a certain item in a queue has been locked for too long or a robot has not executed the next step in a process for too long? I am not looking for a solution to fix the freezing in this particular situation, I just wonder if there is a general approach that could be used to determine if a robot is really proceeding or hanging. Mon, 06 Jun 2016 20:15:00 GMT https://community.blueprism.com/t5/Product-Forum/Checking-if-robot-is-freezing/m-p/52617#M7463 ArchiveUser 2016-06-06T20:15:00Z https://community.blueprism.com/t5/Product-Forum/Checking-if-robot-is-freezing/m-p/52618#M7464 You should build in pre-condition and post-condition checks to each action to see if the virtual worker has performed the task it was asked to. You should build in a loop around these checks with a relevant wait stage between each check and after reaching a loop limit, throw an exception to kill the process. This will them terminate the session. If you are using a queue and are logging your work steps or items cleverly then you should be able to re-initiate the process and it should pick back up where it left off. Tue, 07 Jun 2016 18:11:00 GMT https://community.blueprism.com/t5/Product-Forum/Checking-if-robot-is-freezing/m-p/52618#M7464 TomBlackburn1 2016-06-07T18:11:00Z https://community.blueprism.com/t5/Product-Forum/Checking-if-robot-is-freezing/m-p/52619#M7465 We are facing similar issue; the bot completely freezes when working with a browser based application but in control room it appears to be running. Can you please elaborate on the solution for this issue as it seams that the bot just doesn't move forward or go to the timeout exception route as well. Fri, 19 Jan 2018 06:26:00 GMT https://community.blueprism.com/t5/Product-Forum/Checking-if-robot-is-freezing/m-p/52619#M7465 SagarMehta 2018-01-19T06:26:00Z https://community.blueprism.com/t5/Product-Forum/Checking-if-robot-is-freezing/m-p/52620#M7466 Freezing as you describe sounds very unusual. Although a 'global timeout' feature was introduced into BP recently, I would side with Tom's advice to look again at the object logic, maybe the process exception handling too. Check that the process has not fallen into a nasty infinite loop, and also check that the problem isn't dues to the classic 'it works in process studio but fails in control room' - that is almost always down to weak logic around Wait stages. Fri, 19 Jan 2018 14:24:00 GMT https://community.blueprism.com/t5/Product-Forum/Checking-if-robot-is-freezing/m-p/52620#M7466 John__Carter 2018-01-19T14:24:00Z https://community.blueprism.com/t5/Product-Forum/Checking-if-robot-is-freezing/m-p/52621#M7467 If you cannot get the latest version of Blue Prism with the global timeout feature John mentions - I recommend investigating where your application is hanging.  More often then not it will always be occuring in the same place.  The cause will be that Blue Prism calls an interface function (such as click button) and does not get a response from that function.  An unexpected pop up can sometimes prevent the expected response.   If you figure out a consistent place where the issue is happening try replacing interface Clicks/Presses with a global click to see if it stops the problem (with a global click Blue Prism is not waiting for a function response). Fri, 19 Jan 2018 16:37:00 GMT https://community.blueprism.com/t5/Product-Forum/Checking-if-robot-is-freezing/m-p/52621#M7467 Denis__Dennehy 2018-01-19T16:37:00Z