topic RE: JavaScript error on loading in Product Forum

JavaScript error on loading

KristyArcouette — Thu, 08 Apr 2021 14:22:00 GMT

We are encountering the following error when opening the .EXE version of the application. After clicking OK it doesn't not move from the loading screen.

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Kristy Arcouette
Automation Process Controller
TD Canada Trust
America/Edmonton
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RE: JavaScript error on loading

TomChiles — Fri, 09 Apr 2021 09:19:00 GMT

Hi Kristy,

Sorry to hear you are experiencing problems.

I would suggest finding and ending all Capture and Capture_server processes in the task manager. After that try to restart Capture.exe (ensure that you've started it only once) and wait till it is loaded.

If this problem persists, please raise a support ticket with GCS.

Best regards,

Tom

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Tom Chiles
Product Manager Blue Prism
Europe/London
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RE: JavaScript error on loading

KristyArcouette — Fri, 09 Apr 2021 13:31:00 GMT

Thank you Tom! Will try that.

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Kristy Arcouette
Automation Process Controller
TD Canada Trust
America/Edmonton
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