topic RE: License Issue After upgrading blue prism from Version 6.4 to 6.9 in Product Forum

License Issue After upgrading blue prism from Version 6.4 to 6.9

saivikas729 — Sun, 21 Mar 2021 12:19:00 GMT

Hi All,

We upgraded blueprism from version 6.4 to 6.9 . After upgrading we are not able to run any processes from either control room or through scheduler

Error message : the requested operation is not permitted because license currently in use does not permit it.

we do have valid license - please share your thought's on how to resolve this.

thanks

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Kolli Sai Vikas
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RE: License Issue After upgrading blue prism from Version 6.4 to 6.9

DeonStevenson — Sun, 21 Mar 2021 14:53:00 GMT

Hi Kolli,

Its worth checking 2 things,

1) In licenses section in setup that your licenses are visible post upgrade
2) Check if there are any pending session on any machines

We had an issue with stuck pending session causing a similar issue.

Thanks

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Deon Stevenson
Automation Manager
Talk Talk
Europe/Manchester
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RE: License Issue After upgrading blue prism from Version 6.4 to 6.9

John__Carter — Mon, 22 Mar 2021 09:38:00 GMT

Hi Kolli - you may need to restart the app server: http://portal.blueprism.com/customer-support/support-center#/path/1137062872

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John Carter
Professional Services
Blue Prism
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